Head of Customer Success, Tabs
$170-220k
+ Equity
4+ days a week in office (Manhattan, NY)
AI-powered accounts receivable software
Open for applications
AI-powered accounts receivable software
21-100 employees
Open for applications
$170-220k
+ Equity
4+ days a week in office (Manhattan, NY)
21-100 employees
Company mission
To save our partners time and collect faster.
Role
Who you are
- 8+ years of experience in Customer Success at B2B SaaS startups, with a focus on mid-market accounts that require hands-on support and strategic alignment. Proven ability to build and scale strategic teams
- Process oriented and data-driven, with a passion for delivering exceptional customer experiences
- Experience in fintech working with the office of the CFO, and familiarity with ERPs such as QuickBooks or NetSuite
- Proven track record of managing and exceeding targets for net retention rates, customer satisfaction metrics, and support SLAs
What the job involves
- Tabs is hiring an experienced Head of Customer Success to lead the entire post-onboarding customer journey
- You’ll work closely with the Implementation team to ensure a smooth handoff and take over once the customer is fully onboarded
- From there, you’ll be responsible for ensuring they have a great experience, driving engagement, and handling renewals and upsells
- As the leader of the Customer Success department, you'll build and scale the team, developing processes and strategies to support our customers' ongoing success
- You'll collaborate cross-functionally with Sales, Operations, Product, and Engineering to improve the customer experience and ensure Tabs delivers maximum value
- Own the Customer Journey: Manage the full customer lifecycle post-sale and post-implementation; from success and support to renewals and upsells, ensuring we maximize our net dollar retention
- Lead Success & Support: Guide proactive customer success initiatives to drive product adoption and ensure lightning-fast resolution times in support
- Build an Organization: Manage the current CX team and hire additional team members to help with growth, creating a scalable structure while fostering a culture of accountability
- Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering to drive customer-focused improvements
- Consult & Engage: Engage with customers regularly to identify needs and opportunities, driving product adoption and account growth
- Scale Operations: Build the playbook for Customer Success and Support, using early learnings from our team and industry best practices to establish processes, best practices, and metrics that will drive the growth and success of the CX team
Our take
Despite the rise of automation within businesses, a massive amount of finance work is still done manually. Tabs believes that this workload needs to be moved to modern, automated software, so it provides a platform that does just that.
Tabs' AI-powered accounts receivable platform empowers B2B businesses to optimize their AR processes, saving them time, improving cash flow and reducing the rate of billing errors. The platform is able to do this because its AI is capable of reading and understanding commercial contracts, which until now required the eye of an experienced finance professional.
The company already boasts a number of clients such as Pelago, Findigs and Volta. A 2024 influx of funding sets Tabs up for further development and growth, and cements it as one to watch.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Oct 2024
$25m
SERIES A
Apr 2024
$7m
SEED
Total funding: $37m
Company HQ
Flatiron District, New York, NY
Leadership
Ali Hussain
(CEO)Former COO at Latch. Was a Management Consultant for The Boston Consulting Group, worked in New Product Initiatives at Google, and was a Staffer at the US Congress.
Rebecca Schwartz
(Head of GTM)Was an Operator in Residence at Primary Venture Partners. Interened in MBA Business Development at RapidSOS, and was a Senior Business Development Manager at GLG (Gerson Lehrman Group).
Deepak Bapat
(CTO)Former Head of Engineering at Structure Financial. Spent 6 years at Latch, ultimately as Director of Software Engineering, and was also a Software Engineer at Yext.
Salary benchmarks
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