Client Success Manager, Skai
Search
$80-90k
+ This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process
Omnichannel marketing platform
Be an early applicant
Omnichannel marketing platform
501-1000 employees
Be an early applicant
$80-90k
+ This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process
501-1000 employees
Company mission
To empower businesses with data they can trust, insights they can use, and impact they can measure.
Role
Who you are
- The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a results-oriented, consultative approach to addressing client needs
- B.A. or B.S
- 2 or more years of hands on SEM campaign implementation and management experience
- Ability to understand basic SEM analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- 2+ years experience in client services and/or technical project management
- Ability to thrive in a fast paced environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the Skai™ Search platform
- Phenomenal communication skills and organized project management
- Experience collaborating with a team both locally and virtually
- Organized and methodical, with excellent time management skills
- Skai™ or other SEM platform experience preferred
- Ability to travel occasionally
- Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
- Passion and dedication
- Desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally
- Proven track-record of problem-solving
- Results oriented
What the job involves
- Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!
- The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the Skai™ Search SEM management platform
- The CSM is ultimately accountable for clients' satisfaction and ability to leverage Skai™ Search to drive ROI for SEM initiatives
- Partner with Skai™ Client Success Directors to actively build relationships with client partners
- Assist Client Success Directors in driving client retention, and identifying business growth opportunities
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai™ platform
- Assist clients in basic implementation and usage of Skai™ products
- Provide technical support and search marketing best practice and strategy recommendations
- Communicating regularly with the customer to evaluate satisfaction
- Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
- Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
- To collaborate with Local and Social client success teams
- Energized by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded!
Our take
With increased demands for advertisements on mobile, CTV, and other digital platforms, businesses are facing pressure to find omnichannel marketing solutions. Although this is becoming easier due to omnichannel-focused ad bidding platforms, data must still be leveraged to target and optimize the engagement of each advertisement.
Skai provides a data-driven marketing platform focused on omnichannel advertisement analytics, helping to provide businesses with the insights they need to drive powerful brand growth. In addition to providing measurement tools for cookieless proprietary data, the platform also includes campaign creation and management tools, as well as strategic tools for identifying trends, consumer sentiment, and other business intelligence datasets.
Whilst the omnichannel marketing platform landscape is growing, Skai stands out by focusing on data strategies, whereas its competitors prioritize simpler tasks such as media bidding. In 2023 it released the first-of-its-kind "omnichannel platform for unified performance advertising", which boasts new AI-powered capabilities and bundled solutions, showcasing its dedication to remaining at the forefront of innovation in the field.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Company benefits
- Offices in cities across the world
- Professional growth stipend
- Diversity and inclusion programs
- Company outings and volunteering
- Health and wellness initiatives
- Stock option plan
- Transportation benefits
- Exclusive perks and discounts
- Stocked kitchens and happy hours
Company values
- Passion: Do it from the heart. Foster empathy, pursue excellence, and keep the bar high
- Integrity: Be guided by truth and trust. We’re accountable to our words, decisions, and actions
- Innovation: Make things smarter, simpler, and faster. This takes guts and grit
- Humility: Be human. Stay grounded, collaborate, and connect. We’re in this together
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Yoav Izhar-Prato
(Co-Founder & CEO)Founder and CEO of Kenshoo. Experience as Vice President of Marketing, Business Development, and Sales for CellPay Ltd. Founder and Chairman of Beijing PrePay from 2004 to 2006.
Nir Cohen
(Co-Founder & CTO)Experience as Developer for Amdocs. Co-founded Skai as CTO in 2006.
Alon Sheafer
(Co-Founder & CSO)Experience as CEO of Bazman from 2003 to 2006. Co-founded Skai as CSO in 2006.
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