Go To Market Strategy & Operations Analyst, Salesforce

• Salesforce is a fast-paced environment, and we are looking for someone who can get going quickly to manage multiple responsibilities and projects while producing high-quality work
• 1 - 5+ years of experience related to CPQ and Order Management Systems
• 1 - 5+ years of experience with Salesforce products
• Working knowledge of lucid charts or other process documentation software
• Working knowledge of smart sheets or other project management software
• Proficient in Microsoft Excel
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to timelines where adaptability is imperative
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with timelines in a fast paced environment
• Ability to handle ambiguity effectively and prioritize multiple projects
• Proven attention to detail skills
• Thrive in a team environment
• Demonstrate initiative
• Ability to work independently

Desirable

• The Revenue Operations Quote to Cash (Q2C) Strategy and Operations team is responsible for operational aspects of the Salesforce Q2C space
• The GTM (Go to Market) Strategy & Operations Analyst will have diverse responsibilities focused on supporting key business operations, among other critical activities
• Your primary focus will require you to ensure forecasting is reflecting accurately, but will include participation in projects as needed
• The role will report to the Manager of the Quote to Cash Strategy & Operations Team
• Run necessary monitoring reports and analyze for required actions
• Complete recurring data updates accurately and timely
• Respond to process & policy questions and raise issues to management as necessary
• Apply knowledge, skills and judgment to make decisions and resolve issues
• Develop, document and maintain a repository of Quote to Cash business rules and process flows and enablement materials
• Complete any necessary SOX controls
• Act as tier 2 escalation point to resolve more difficult issues
• Represent Quote to Cash Operations team as a stakeholder and trusted advisor for all of Revenue Operations
• Participate in cross functional workshops for strategic projects
• Create and maintain project plans
• Act as a subject matter expert for Salesforce internal Quote to Cash systems and process
• Work on high-visibility projects and initiatives that transform the way we do business