Project Coordinator, Mastercard
Product Integration & Customer Success
Office located in Ethoca, ON
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
Office located in Ethoca, ON
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Our ideal candidate is someone that has experience working in a customer-facing project role
- You will need to have strong organizational, communication, and problem-solving skills, and be someone who likes working closely with teams to ensure projects are delivered efficiently and on time
- Experience in customer-facing project coordinator role
- Strong (and proven) ability to manage multiple projects, resources and competing priorities; ideally in a multi-site/location environment (global experience preferred)
- Strong strategic planning, analytical and problem-solving skills
- Able to produce & present project status (including reporting/dashboards) to all levels of the organization including executive audiences
- Clear and effective communicator both internally and customer facing with various stakeholders
- Strong collaborator - you bring people together to achieve a shared-goal
- Continuous improvement – demonstrated ability to problem solve and influence the implementation of change to help prepare as we scale globally
What the job involves
- The Ethoca Product Integration team is looking for a Project Coordinator
- This role is new to our NAM team and is needed to support our more strategic customer projects with more rigor and tracking
- You will be responsible for managing the overall coordination, status reporting, schedules and stability of project-oriented work effort
- You will be the main point of contact for customers and collaborate with an Ethoca Product Integration Manager (the technical SME)
- Working with our customers over the course of their onboarding journey with us, from kick-offs calls to gathering requirements and checking in on progress against milestones
- Collaborating across different areas of the business to deliver Ethoca solutions to customers
- Identifying and tracking project risks, issues and any required mitigating actions, and providing regular updates on projects to both internal and external stakeholders
- Effectively dealing with and developing solutions to moderately difficult problems, as well as overseeing the resolution of escalated issues
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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