Business Growth and Support Associate, Puzzle Post
£25-30k
3-5 days a week in office (Waterloo, London)
Creates award winning tabletop games, card games and Christmas Crackers.
Be an early applicant
Creates award winning tabletop games, card games and Christmas Crackers.
1-20 employees
Be an early applicant
£25-30k
3-5 days a week in office (Waterloo, London)
1-20 employees
Company mission
To create games that people enjoy as much as we enjoy making them.
Role
Who you are
- Strong communication and interpersonal skills
- Eager to learn and adapt in a fast-paced environment, with a role that offers scope to contribute to many aspects of the operations of the business
- Understanding of customer service principles
- Interest in retail and games and a willingness to contribute to marketing and sales initiatives
- Proficient in basic office tools and platforms
- Ability to work collaboratively in a team environment
What the job involves
- Customer Support: Your primary responsibility will be providing exceptional customer support by addressing inquiries, resolving issues, and ensuring overall customer satisfaction through various communication channels.
- Order Processing Assistance: Assist in processing e-commerce and wholesale orders, ensuring accuracy and timely delivery to meet customer expectations
- Marketing and Sales Support: Collaborate with the marketing and sales teams to help execute marketing initiatives, including social media campaigns, email marketing and outreach, and other promotional activities
- Performance Tracking: Assist in monitoring and reporting on key performance metrics related to customer service and marketing efforts
- Inventory Coordination: Support inventory management activities to ensure product availability and smooth order fulfillment
- Customer Communication: Engage with customers to gather feedback, answer product-related questions, and build positive relationships
- Administrative Tasks: Handle administrative tasks related to customer service, sales and operations functions
Application process
- 1. Apply via WttJ
- 2. Answer 3 brief questions about your experience
- 3. Virtual 30 minute call
- 4. In person final interview in the Waterloo office
Salary benchmarks
Our take
It may come as a surprise with the mass growth in video gaming and AI fun but old-school escape rooms, quizzes, board games and more remain crowd-pleasers. The billion dollar board game industry is a competitive sector, with companies fighting to stay relevant and also trump old favourites like Cluedo and Monopoly. Puzzle Post is a 2020 founded company creating brain teasing board games that you receive via the post.
Aimed for consumers to purchase for games night, dinner parties and more the company was founded by 4 lovers of quizzes, escape rooms, board games and receiving things by post. In a generation where we're not accustomed to receiving things unless they are Amazon parcels. The company has created a large range of products that are suitable for multiple age ranges and groups, the idea is fun and innovative and holds its own in a saturated space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% female employees
Company
Company values
- Fun
- Adaptability
- Creativity
- Collaboration
- Diligence
Company HQ
Neepsend, Sheffield, UK
Leadership
William Hall
(Co-founder)Previously Operations Manager at Oviva and Global Operations Manager at Hostmaker.co.
Roberta Jackson
(Co-founder)Previously a Manager at KPMG UK and Mars.
Daniel Cox
(Head of Sales & Partnerships)Prior work includes Business Development Consultant at Salesforce and Senior Commercial Executive at Leyton UK.
Charlotte Osborn
(Head of Marketing)Worked as an Account Director for both Zone and TMW Unlimited. Also worked as an Integrated Account Director at Cool Blue Brand Communications.
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