Technical Account Manager, Scaleway
Complete cloud ecosystem
Open for applications
Complete cloud ecosystem
501-1000 employees
Open for applications
501-1000 employees
Company mission
To power our fast-growing global digital infrastructure in a smart, responsible and renewable way.
Role
Who you are
- Very good command of English
- Demonstrate excellent communication skills
- Solid knowledge of the cloud environment
- Advanced knowledge of hardware, software and network dimensions
What the job involves
- The Excellence team is growing, and we are looking for a Technical Account Manager to improve the customer experience and personalized support
- Reporting to Pierre-Antoine Paganelli, you will be in direct contact with our developers, product management and sales team, and your mission will be to ensure customer satisfaction and create loyalty for our top customers
- Technical management of a portfolio of clients with a specific service level
- Show proactivity and reactivity to the request of the clients under your responsibility, in accordance with our SLAs
- Manage the activity surrounding our Business clients (onboarding, operational activity, growth, new requirements, reporting)
- Act as a privileged contact for our biggest accounts in case of an incident
- Work hand in hand with our Sales teams to make sure of customer satisfaction and of PoC success
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerization, and serverless architectures. It is attractive especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 25,000 businesses including Golem.ai and Aternos. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Yummy: Whether you're working at La Maison or in a Datacenter, you get fresh breakfasts and snacks everyday to provide the fuel you need to innovate.
- Events, Hackathons, & Tech talks: We do believe that peer-to-peer sharing is essential, so we provide media-training courses, event planning support and conference tickets. No more excuses!
- Company outings: Work hard, play hard! We have an in-house bar with a large choice of beverages and games. Plus, we organize memorable & engaging (virtual or not) team events at least twice a month.
- MacBook Pro or ThinkPad laptop: Choose your laptop, MacBook Pro or ThinkPad 15" on your first day to get your job done.
- Flexrything & Remote: We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster. We don't track working hours, what matters is what you get done.
- No diplomas required: At Scaleway, we don't care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.
Company values
- Singularity: Seek singularity. We look out for people who stand out, no matter their professional or personal background.
- Community: When we agree to disagree, we do so with passion and respect, but we’re always rowing in the same direction toward the same goal.
- Adventure: Scaleway is a challenge nobody’s ready for but we go for it anyway. Move, reinvent. The only constant is change. We never stop at the status quo.
- Leadership: Leadership is about action, not just a position. As effective leaders, we have major impacts on not only the team members we manage, but also on the company as a whole
- Excellence: We want to be customer’s first choice. We never stop iterating and looking for that 1% improvement, every day.
- Rock-Solid: Everything is connected. We take actions as a team, never in silos. We give credit where credit is due and we can always count on each other.
Company HQ
Madeleine, Paris, France
Articles
Leadership
Albane Bruyas
(CCO and COO (Not Founder))Previously Advisory Board Member at Alyx. Previously Operations Manager at Toshiba, Consultant at Harpagon and Purchaser at LVMH.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Scaleway