Commercial Operations Generalist, Ikerian
German & English Speaker
More information about location
AI-powered medical R&D
Open for applications
AI-powered medical R&D
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To tackle inefficiencies in healthcare with disease specific solutions, improving outcomes for patients.
Role
Who you are
- Proficiency in German and English is required
- Min. of 2 years experience in a Relationship/Customer Success/Account Management or supporting role
- Familiarity with cloud-based platforms and AI technologies
- Google Suite proficiency as well as Microsoft Office
- Experience in working with a CRM System
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Presentation skills are also important
- Ability to work independently and as part of a team
- Self-motivating and proactive
Desirable
- Previous experience in a software related CSM/AM supporting role is a significant plus
- Remote working experience is also beneficial
- Knowledge of Hubspot is preferred
- Understanding of medical image analysis and related technologies is advantageous
- Basic awareness of medical device regulations in the EU (MDR) and the US (FDA) is beneficial but not essential
What the job involves
- Please provide us with English CV / Motivation letter!
- Together with the CSM Team, analyze customer needs to improve the overall customer experience
- Support with the implementation and improvement of onboarding framework and processes
- Assess Customer Support practices and support the introduction of new practices in tandem with the CS Function/Department
- Support managing and resolving customer requests and complaints
- Support Cross-integration and mediation between customers and the organization
- Support the CSM Lead and Team in the definition of short- to mid-term strategies
- Support documentation and improvement of processes
- Support the ongoing development and creation of user-facing support packages
- Support Customer Feedback collection (PMCF) and analysis
- Support improvement of Customer Feedback collection
- Support efforts for license renewal and customer retention
- You will play a key role in a growing team, helping to shape the future of customer support at Ikerian AG
Our take
The advancement of AI means that medical data can be analysed to predict health risks, enabling proactive care which reduces costs and improves outcomes. Ikerian, formerly RetinAI Medical, is a Swiss digital healthcare firm dedicated to enabling faster and better healthcare decisions.
The company leverages AI to streamline medical image and data management, standardising and analysing multimodal healthcare data. It serves a range of medical sectors, including rare diseases, and has made noteworthy collaborations with industry leaders and major pharma players. In 2024, it made moves into a new market, debuting the discovery platform for ophthalmologists and optometrists.
The company's impressive Series A fundraise highlights the significance of its AI technology, and will support the accelerated development of its offerings. Ultimately, the company's vision is to democratise accessible healthcare, leveraging data to address systemic and chronic diseases.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- A chance to be part of an exceptional team driving innovation in healthcare
- Supportive work environment that fosters work-life balance
- Opportunities for professional growth and development in an international setting
- A culture of collaboration and inclusion, which is fundamental to our ethos
- Occasional travel to our HQ in Switzerland, immersing you in our core operations and company culture
- Provision of hardware and software equipment to facilitate efficient and effective remote work
Company HQ
Mattenhof, Bern, BE
Articles
Leadership
Carlos Ciller
(CEO)Also works as a Startup Trainer and Coach for Venturelab. Previously worked for the Innovation Forum as Director of Global Business Development.
Also works as Project Lead at The Open Toolkit Library. Prior to this, was a Doctoral Assistant for the ARTORG Center for Biomedical Engineering Research.
Sandro De Zanet
(CSO)Previously worked as a Research Engineer for the Federal Polytechnic School of Lausanne. Was also a Software Engineer for both ELCA Informatique and Eiffel Software.
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