Operations Associate, CrowdRiff
+ Equity incentives
Visual storytelling for modern marketers
Be an early applicant
Visual storytelling for modern marketers
101-200 employees
Be an early applicant
+ Equity incentives
101-200 employees
Company mission
On a mission to power travel brands with content and insights that inspire travellers to see the world differently and explore sustainably.
Role
Who you are
- 2+ years of experience in an operational role, with a demonstrated ability to work with people across all levels in an organization
- Highly organized with the ability to manage a high volume of tasks across multiple projects with minimal guidance and tight SLAs
- Ability to leverage technology to create and manage efficient workflows and establish cross-functional process efficiencies
- Practical experience working with tools such as Airtable, Google Sheets, Front
- Great written and verbal communication skills that help you partner well with team members and other internal and external stakeholders
What the job involves
- We’re looking for an Operations Associate to join CrowdRiff’s Marketplace Operations team that facilitates the delivery of authentic, high-quality vertical video content made by local content creators to our customers that include Destination Marketing Organizations and reputable travel brands
- In this role, the Operations Associate will have the opportunity to work with content creators and various internal teams
- You will work alongside a cross-functional team including onboarding, customer success, marketing and product.This is a hands-on operational role with responsibilities that will evolve and change
- You will onboard and engage with creators, moderate content while maintaining high content quality standards before delivering content to customers, and keep all of our data and processes up to date
- Run recruitment campaigns to bring in top quality creators in your region
- Manage the content fulfillment process
- Roll out content briefs to creators and ensure that the creators submit the content within timelines
- Review and moderate all the content that is submitted by creators on a daily basis
- Update and maintain data and ensure integrity across various tools and systems
- Implement and optimize processes, and utilize technology to ensure excellent customer service and content supply as we continue to scale and expand to new geographies
- Track KPIs and analyze standardized reports to understand the health of operations
Our take
CrowdRiff was established after the founders saw the the explosion in visual content being shared at a scale like never before, and the power of these visuals to influence consumer decisions. As a result, they set out to help the travel and tourist community make the most of this opportunity.
CrowdRiff's platform makes it easier for marketers to showcase their destinations visually, which drives engagement and tourism revenue. Their solutions are now used by over 800 tourist brands, including Marketing Greece and Tourism Australia. This is testament to the value of their marketing products.
CrowdRiff is now the leading visual and social marketing provider for the travel and tourism industry. This is largely down to their ability to remain agile, and to offer destinations a wide variety of individual products, tools and projects. They will need to maintain this level of innovation if they are to draw even more clients to their books.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2018
$9m
SERIES A
Mar 2016
$2m
SEED
Total funding: $13m
Company benefits
- Home Office Bonus
- Travel Research Program
- Health and Dental Benefits
- Parental Leave
- Summer Hours
- Learning & Development
Company HQ
Entertainment District, Toronto, ON
Leadership
Dan Holowack
(CEO)Previously worked as a freelance Business Intelligence Consultant, and co-founded TwitSprout.
Abhinav Ajgaonkar
(CTO)Previously worked as a Software Development Engineer at Amazon Web Services. Also co-founded TwitSprout.
Salary benchmarks
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