Customer Success Manager, Keyrock
Americas, Digital Assets
More information about location
Cryptocurrency market makers
Job no longer available
Cryptocurrency market makers
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To enable the adoption of tokenised economies.
Role
Who you are
- 3+ years of experience as a Customer Success Manager, Account Manager or related position for a digital asset infrastructure player
- Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale
- Strong problem solving and analytical skills
- Ability to evolve business and product strategy based on research, data, and industry
- Crypto Native - demonstrable professional experience in the Crypto Industry and have the capacity to learn our complex business operations
What the job involves
- . A Crypto-Native Customer Success Manager that will work closely with Keyrock’s customers to achieve their desired outcomes while using our products and services, driving engagement, retention, and satisfaction
- Onboard new customer organizations to Keyrock and maintain strong relationships throughout their customer journey
- Become a Strategic Partner and help clients mature by sharing insights from Keyrock's services, performance, data sets, industry insights, and personal expertise in market making, trading, and liquidity provision
- Track customer usage and metrics, identifying improvement and growth opportunities to enhance customer use of our products and manage renewals and upsells effectively
- Work closely with Sales, Marketing, Finance, and other stakeholders, including commercial directors and executives, to drive renewals and identify upsell opportunities and inform product development and enhancements
Our take
Digital assets and cryptocurrencies have huge potential; but the fragmented nature of the space, atop a lack of regulated infrastructure, results in poor liquidity – discouraging their adoption. Keyrock deploys scalable, adaptive algorithms for its clients to create unique financial markets for digital assets, an integral part of bringing liquidity to the space.
Keyrock is a leading global liquidity partner for digital assets, securing this position through a focus on data excellence and scalability. The company offers market making services, building the financial foundation for token economies, alongside offering businesses and individuals access to vetted digital asset spot markets.
Keyrock has seen substantial investment and support from industry experts, allowing it to accelerate development. It has leveraged funding to scale tool development and accelerate its search for regulatory licenses across Europe, Singapore, and the US, and in 2026 acquired fija in order to grow its onchain reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
85% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2022
$72m
SERIES B
Oct 2020
$5m
SERIES A
Total funding: $78.1m
Company benefits
- Flexible working hours
- Opportunity to work remotely
- Stock options from the first year
- Thriving and multicultural environment
- Regular team building activities
Company HQ
Kastelijn, Elsene, Brussel
Leadership
Kevin de Patoul
(CEO & Co-founder)Former Senior Consultant at Roland Berger. Previously a Quantitative Research Intern at Degroof Petercam.
Jeremy De Groodt
(CTO & Co-founder)Former Head Of Software Development at Eyecone. Founded Nibster. Previously a Hardware and Software Developer at Securandco.
Juan David Mendieta Villegas
(Co-founder)Co-Founded Elium. Co-founder and former CTO of Kiron Open Higher Education. Previously a Strategy Consultant at Stratco.
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