Business Applications Manager, Horizon3

• Must have strong experience in IT, business systems administration, or systems engineering, including experience leading a team
• Must have deep hands-on experience administering enterprise SaaS platforms at scale, like Jira/Atlassia, suite required; experience with collaboration tools (Google Workspace/M365) or similar company-wide IT-owned platforms strongly preferred
• Must have hands-on experience building and managing integrations on an IPaaS platform — Workato experience strongly preferred
• Must have demonstrated experience building custom integrations/middleware using AWS services (Lambda, S3, RDS, API Gateway, EventBridge, or similar) for cases beyond IPaaS capability
• Must have hands-on experience building or deploying AI agents, Projects, Skills, or Gems on at least one enterprise AI platform (Glean, Claude, Gemini, or AWS Bedrock), including connecting them to internal data sources and applications
• Must have working knowledge of APIs, webhooks, data models, and integration patterns (REST, event-driven architecture)
• Must have experience managing external contractors/vendors for custom development work, including scoping, oversight, and quality control
• Must have strong stakeholder management skills and the ability to translate business requirements from non-technical teams (Legal, Finance, GTM) into technical solutions
• Must have an understanding of access control, data security, and compliance considerations (SOC 2, ISO 27001, export control, or similar frameworks) as they relate to business applications and AI systems, along with a collaborative approach to working with IT Engineering on IAM/SSO needs
• Minimum Education and Experience
• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
• 5+ years of experience in IT, business systems administration, or systems engineering
• 2+ years of experience in a leadership/management capacity (people and/or project management)
• Experience supporting a distributed or remote-first workforce
• Prior experience managing cross-functional requests, building integrations, and driving platform adoption in a hands-on capacity
• Required Tech Stack Experience:
• Jira / Atlassian suite
• Workato (or similar IPaaS platform)
• AWS (Lambda, S3, RDS, API Gateway, EventBridge, Step Functions, or similar)
• AI platforms: Glean, Claude, Gemini, and/or AWS Bedrock
• Collaboration platforms (e.g., Slack, Google Workspace, Zoom)
• APIs, webhooks, and REST/event-driven integration patterns

Desirable

• We are seeking a Manager, IT Engineering to build and lead our Business Applications (BizApps) function within IT
• This is a hands-on leadership role for someone who can set direction, build a new team, and stay close enough to the work to enable every part of the business through the applications, integrations, and AI tooling that power their day-to-day operations
• This role will lead the team responsible for administering IT-deployed, company-wide applications; building and maintaining integrations — primarily through our IPaaS platform, Workato, and, where needed, custom middleware built on AWS; and designing and deploying AI agents across our AI platform stack (Glean, Claude, Gemini, and/or AWS Bedrock) to automate and enable work across GTM, Finance, Legal, Engineering, and other teams
• The ideal candidate brings strong technical breadth across applications, integration architecture, and AI enablement, along with the ability to partner effectively across every department in a fast-growing organization
• By strengthening our BizApps function, this role will directly enable business scalability, operational efficiency, and cross-functional productivity
• Lead, coach, and grow the Business Applications (BizApps) team, including ownership of IT-deployed application administration, integration development, and AI agent enablement
• Set priorities and operating rhythms for the team, balancing day-to-day requests, escalations, integration/AI build projects, and long-term platform improvements
• Serve as a hands-on leader for the BizApps function, stepping in on complex builds, architecture decisions, and high-priority cross-functional requests
• Own administration, configuration, and lifecycle management of applications where IT is the accountable, company-wide deploying owner (e.g., Jira, collaboration tools, and similar platforms as designated) — distinct from applications owned by other departments (e.g., HRIS owned by People Ops)
• Build and maintain governance around permissions, roles, licensing, and access models across BizApps-owned platforms, partnering with IT Engineering on any identity and access management (IAM) needs tied to SSO/IdP
• Design and implement workflows, automations, custom fields, and reporting structures within IT-owned applications (e.g., Jira) that let departments such as GTM, Finance, Legal, and Engineering self-serve where appropriate, and get expert support where they can't
• Serve as the primary owner and architect of our Workato IPaaS instance, building, testing, and maintaining recipes/connections that integrate systems across the business
• Evaluate each integration request against a clear decision framework: native integration first, Workato second, and custom AWS-based middleware only when neither can meet the requirement due to complexity, scale, or data sensitivity
• Architect, oversee, and/or build custom integrations using AWS services (Lambda, S3, RDS, API Gateway, EventBridge, Step Functions, etc.) for integrations that fall outside Workato's capabilities
• Manage relationships with third-party development contractors/vendors for custom build-outs, including scoping, technical requirements, QA, and handoff to internal support
• Design, build, and deploy AI agents, Projects, Skills, and/or Gems across our AI platform stack (Glean, Claude, Gemini, AWS Bedrock) to solve specific business problems for GTM, Finance, Legal, Engineering, and other functions
• Own the intake and evaluation process for AI agent requests, assessing feasibility, data sources, security/compliance implications, and the right platform for a given use case
• Establish guardrails, access controls, and data handling standards for agent deployments in partnership with IT Engineering and Security/Compliance, including least-privilege access and monitoring for misuse or drift
• Maintain an accurate inventory and lifecycle plan for owned applications, integrations, and deployed agents (ownership, purpose, data access, review cadence) to support audits and prevent unmanaged risk
• Partner closely with IT Engineering, Security, and Legal/Compliance to ensure application, integration, and AI enablement practices align with security requirements, access control policies, and regulatory obligations
• Create metrics, dashboards, and operational reporting that communicate BizApps performance, delivery velocity, and platform health to leadership
• Drive continuous improvement across the BizApps function, including tooling, workflows, documentation, and self-service capabilities
• Demonstrate a commitment to integrity, process improvement, and customer satisfaction
• As a Manager, you will be responsible for:
• Recruiting and onboarding talented individuals to support our organizational goals
• Mentoring, coaching, equipping, and developing your team
• Recognizing and retaining high performers
• Leading horizontally with peer management and senior leaders