B2B Senior Operations Manager, CookUnity
$100-135k
+ Stock options + Eligible for bi-annual performance bonus
1 day a week in office
Ready-meal delivery marketplace
Be an early applicant
Ready-meal delivery marketplace
201-500 employees
Be an early applicant
$100-135k
+ Stock options + Eligible for bi-annual performance bonus
1 day a week in office
201-500 employees
Company mission
CookUnity is on a mission to unlock the world’s best food creators and bring their meals to the masses.
Role
Who you are
- 5+ years of experience in operations, logistics, or process improvement in a high-growth, multi-market environment
- Strong project management skills, with proven ability to scale programs or systems
- Data-driven and metrics-obsessed, with experience in reporting tools and operational dashboards
- Experience leading cross-functional initiatives and aligning internal stakeholders
- Excellent communicator and process documenter, capable of scaling systems and coaching teams
- Comfortable working in hybrid logistics/digital environments (e.g., subscription-based services, food tech)
Desirable
- Experience in launching city-level operations or new distribution models
- Familiarity with tools like Notion, Onfleet, and automation tools
- Experience managing gross margin improvements or holding cost accountability within P&L
What the job involves
- As the Senior Manager, B2B Operational Excellence, you will act as the operational architect of our B2B verticals. You’ll drive performance, design and document scalable processes, launch new initiatives, and ensure alignment with B2C operational standards while adapting for B2B-specific needs.
- This role requires strong cross-functional collaboration, process-building expertise, and a deep understanding of operational performance metrics. You’ll also hold financial accountability, ensuring margin alignment and cost-efficiency across all initiatives
- Design, document, and continuously improve SOPs and scalable workflows for B2B operations. (3 main product lines - Smart fridge, Cold meals, On-demand hot meals)
- Lead readiness and implementation for new pilots, products, and geographic launches
- Monitor and report on operational KPIs (SLA for external vendors or partners, shrinkage, issue rates) and drive process improvement
- Partner with B2C Operations to ensure process alignment and shared tooling where applicable
- Develop and deploy scalable operational programs to streamline onboarding, expansion
- Collaborate with the Customer Experience team to integrate customer feedback into operations
- Support and coach B2B Operations Managers and the NYC hub team to standardize and elevate day-to-day performance
- Track and manage operational expenses, contributing directly to gross margin performance
- Provide onboarding, training, and documentation for all new operational hires in the B2B team
Our take
CookUnity is a meal subscription service which connects consumers with some of the country's best known chefs, including Esther Choi, Chris Ratel and Andy Mendez. Consumers can select from a menu of handcrafted meals that cater to a wide variety of palates and dietary preferences. Believing that healthy food fuels stronger communities, CookUnity contributes to an ongoing partnership and donation with the Food Bank For New York City.
The New York founded business hit the headlines for its upward trajectory in 2020, where it secured 15.5 million in funding and saw an expected boost not just in demand, but in the supply of top culinary talent at a time when restaurants were struggling.
While there’s a wide world of meal plan delivery services, CookUnity has a jump on much of the competition as it’s the first service that connects such eminent chefs directly with the customer. This has allowed it to expand across much of the US, and it now prepares over 10 million meals annually for its 50,000 subscribers.
With most of the urban US now covered by its service, CookUnity is moving into the next phase of its growth, expanding the range of sellers and food products on the platform, and has plans to offer family-sized portions, brekfast options and cooking classes using its existing physical and digital infrastructure. This will enable it to grow into an all-in-one meal subscription service over the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2023
$47m
LATE VC
Sep 2021
$47m
SERIES B
Total funding: $119.3m
Company benefits
- 📈 We grow, you grow: Stock Options Plan granted on Day 1
- 🏖 Unlimited PTO policy and paid holidays off
- 🐣 Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
- 🕯 Compassionate Leave: 3-5 days each time the need arises
- 🥙 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
- 🧘🏽♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
- 👩🏾🏫 Personalized Spanish coach
Company HQ
Bedford-Stuyvesant, NY
Leadership
Mateo Marietti
(CEO)Born on a farm in Argentina, Mateo is on a mission to make great real food available for all and a more fair and sustainable food system. He has built 10+ food brands that delivered more than 25M meals combined in the last 13 years, including SUSHIPOP and La Causa.
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