Program Lead, Fastly

• At least 8 years of progressive experience in Operational Leadership, Program Management, or Engineering Management, specifically leading complex, large-scale efforts in high-volume internet traffic or cloud infrastructure environments
• A reputation for exceptional operational rigor and a strong action bias, with a proven ability to drive cross-functional initiatives to completion rather than just tracking progress
• Demonstrated executive presence and the ability to partner with and influence C-suite stakeholders by translating deep technical findings into business-ready insights
• Strategic fluency in the "Big Picture" with the ability to articulate how technical performance impacts financial margins and customer success
• Exceptional diplomacy and relationship-building skills, with a proven ability to navigate competing priorities across Finance, Product, and Engineering to achieve a shared goal
• An analytical mindset with a drive toward providing measurable data that enables informed prioritization and strategic decision-making
• Strong communication skills with a background in working across engineering, infrastructure, and account teams to translate technical findings to non-technical stakeholders
• Proven ability to maintain operational momentum in complex, fast-moving environments while coordinating work across multiple technical workstreams

Desirable

• We’re seeking a strategic and operationally-focused leader who thrives in a fast-paced, high-scale environment and is passionate about execution, accountability, and cross-functional alignment
• Reporting to the Head of Performance Center Operations, you’ll serve as the architect of the operational rhythm within the Performance Center
• The Fastly Performance Center is the strategic and operational engine that ensures the highest level of performance for the most demanding workloads on the Internet
• We proactively safeguard quality of service at global scale, drive technical and product strategies that shape our platform’s evolution, and directly influence revenue outcomes by ensuring our customers succeed
• Partnering cross-functionally across Engineering, Infrastructure, Product, Revenue, and Finance teams, you will build the frameworks and governance that drive scale, availability, and strategic momentum
• Your work will help ensure Fastly remains the most performant, trusted, and customer aligned partner in the industry
• The scope of this role will evolve with the needs of the business and the maturity of the program
• Additional responsibilities may be assigned based on individual expertise and strategic priorities from the Office of the Founder & CTO
• Build and refine the operational framework for the Performance Center to drive accountability across high-stakes initiatives and ensure commitments to partners are met at Fastly-scale
• Drive the operational cadence of the department by owning the scheduling, agenda setting, and facilitation of daily standups, weekly syncs, and seasonal readiness reviews
• Define and track the strategic operational metrics that define our success, including revenue protection, churn reduction, onboarding velocity, and resource intensity to ensure the team is scaling efficiently
• Act as the primary "closer" for all open action items, relentlessly chasing down loose ends across teams to ensure incident follow-ups and project milestones reach 100% resolution
• Serve as a strategic facilitator for resolution by partnering with teams to navigate dependencies, surface potential blockers early, and ensure lessons learned are transformed into proactive improvements
• Instill consistency in operational methodologies by maintaining the discipline of documentation and tracking tools to ensure full organizational transparency
• Synthesize complex technical telemetry into high-level narratives for executive leadership, contextualizing account health within the broader business strategy

• Anticipated Posting Close Date*: May 20, 2026