Technical Relationship Manager, ControlUp
Digital employee experience management platform
Be an early applicant
Digital employee experience management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To deliver frustration-free digital experiences that unlock seamless productivity.
Role
Who you are
- ControlUp Technical Relationship Managers (TRMs) are experienced IT professionals with a deep understanding of End-User Computing (EUC) and IT operations
- They are not only technically proficient but also strong communicators who can clearly articulate the "how" and "why" of ControlUp’s solutions, influencing customers to fully leverage the platform
- Successful TRMs are self-motivated, charismatic problem-solvers who thrive on building relationships and working collaboratively with customers to solve complex business and technical challenges faced by IT Operations teams across industries
- Enterprise IT consulting experience with a strong technical foundation in VMware and/or Citrix virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting
- A background in roles such as Cloud Engineer, Cloud Architect, or EUC Specialist, with a proven ability to navigate enterprise IT environments
- A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights
- Hands-on experience with ControlUp (preferred)
- This role is ideal for those who love technology, enjoy working closely with customers, and want to make a tangible impact on IT operations at scale
- Hands-on experience working in large organizations with VMware, Citrix, Azure Virtual Desktop, and/or other VDI technologies
- Certifications in Citrix, VMware, or Microsoft technologies
- PowerShell scripting skills
- Experience in IT consulting
- Proven ability to design, build, and deliver technology solutions to enterprise customers
- Experience working with APIs
- Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels
- Strong organizational, note-taking, and time management skills
What the job involves
- As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer advocate, providing white-glove service to help enterprise customers maximize the value of ControlUp’s solutions
- This role is instrumental in ensuring a seamless customer journey—from initial design and onboarding through ongoing adoption, expansion, and optimization
- You will work closely with customers to design, implement, configure ControlUp DEX solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices
- Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only achieve significant business value but also become vocal advocates for ControlUp. The TRM will typically manage a portfolio of 12-15 strategic accounts
- Support customers using active listening and consultative investigation techniques to deeply understand their needs
- Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement
- Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases
- Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process
- Identify and develop technical collateral, including best practices, deployment architectures, and solution guides
- Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support
- Provide feedback to management on process and practice improvements
- Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development
- Occasionally travel to customer sites as needed
Our take
ControlUp simplifies the management and optimization of user experience for enterprises with a distributed workforce. By enabling IT teams to monitor and troubleshoot the performance of all devices - whether in-house or remote - it ensures seamless operations across the network.
Though ControlUp has been evolving since 2008, the company has recently seen impressive growth and is on track for Unicorn Status. High-profile clients such as Sanofi, T-Mobile, Verizon, Virgin Money, Exxon Mobil, and Next are among key customers. This surge in success has closely aligned with the rise of hybrid and remote work models, which are expected to remain prevalent in the coming years.
ControlUp's growth is further fueled by its recognition as the Leading Digital Employee Experience (DEX) solution in the 2024-25 End User Computing State of the Union Report. Praised for its time visibility and automated remediation, ControlUp is set to continue expanding as demand for comprehensive DEX solutions grows.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$100m
SERIES D
Nov 2020
$27m
SERIES C
Total funding: $141.9m
Company benefits
- Medical, Dental and Vision: Health benefits begin on the first day as a team member. We offer several plans to choose from to fit your individual or family needs. ControlUl will pay a portion of your monthly cost
- Flexible Time Off: We offer a generous flexible time off policy. In addition, employees receive six paid sick days. ControlUp closes for 10 company paid holidays (varies per year)
- 401k Retirement Benefits: For every dollar you contribute up to 4% of your compensation, ControlUp will contribute 50 cents per dollar. No long waiting periods to receive this benefit - enroll after your first paycheck
- Employee Stock Options: Employee Stock Option plans (ESOP) are offered to all employees after 90 days of employment
- Life Insurance and Voluntary Benefits: 100% company-paid $100K life insurance policy. Also, we offer voluntary benefits such as short and long term disability, supplemental insurance, and AD&D
- Hybrid Work: Enjoy working from one of our four offices around the globe or from the comfort of your home
- Professional Growth: We entrust our team members to carve out their path at ControlUp. There are no limits to the opportunities and growth at ControlUp
- Company Trips and Events: We host several company events and activities (virtual and in person) every year. Additionally, ControlUp hosts an annual, all-expenses paid company trip
- Dog Friendly: Work alongside your furry friends to create a more relaxed and homey work environment
Company HQ
Financial District, San Francisco, CA
Leadership
Yoni Avital
(Co-Founder & COO)Before co-founding ControlUp, they spent six years working in Social Behavior Change (SBC) for Commart Technologies in Israel.
Jed Ayres
(CEO)Joined ControlUp in 2023 as CEO. Prior to that, they were the CEO of IGEL Technology.
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