Membership Executive, EcoVadis
Upselling/ Inside Sales, Italian Speaker
8 days a month from the office
Business sustainability ratings provider
Be an early applicant
Business sustainability ratings provider
1001+ employees
Be an early applicant
8 days a month from the office
1001+ employees
Company mission
To provide reliable, globally recognized sustainability rating and insights, enabling all companies to reduce risk, drive improvement and accelerate positive impact on our planet and society.
Role
Who you are
- Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)
- Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
- Passion for excellent customer service
- Comfortable dealing with unhappy customers
- Ability to interpret data to identify actions
- Professional fluency in Italian and English as a must
- Foundational understanding of AI concepts
- Digital marketing experience a plus
- Comfortable presenting to large groups
- Team player
- Autonomous and proactive
- Experience with Salesforce or CRM software preferred
- Comfortable working in a fast paced, high-growth environment
- Enthusiasm and motivation to improve customer experience
- Proactive in suggesting, designing and implementing ideas and improvements
- Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background
What the job involves
- We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception
- Manage our existing Italian market maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
- Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar
- Use available data to drive targeted actions to achieve objectives
- Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them
- Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective
- Communicates value to customers on regional initiatives
- Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
- Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
- Share best practices, success stories and lessons learned with global colleagues
- Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience
- Identify and suggest process improvements to improve team efficiency
- Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
- Identify additional revenue opportunities to develop the rated company offering
- Represent the voice of the rated customer within EcoVadis
Application process
- Start date: ASAP
- Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Our take
With an increasing drive for businesses to be more transparent with their global carbon impact, companies need to find a way to collate their data. This data can then be used to inform business decisions and aid companies in their mission to decrease their carbon emissions. EcoVadis provides business sustainability ratings with the aim of creating a global marketplace where sustainability intelligence influences every business decision.
EcoVadis has devised a criteria based on international sustainable development standards. The criteria considers specific challenges, geographical location and company size to create its rating, ensuring its ratings reflect the company as fairly as possible. The main objective of the rating is to measure the quality of a company’s CSR management system through its policies, actions, and results.
This concept is increasingly pertinent given the emphasis placed on sustainability by consumers, and so EcoVadis is smartly targeting this key area. It currently operates with 130,000 companies of all sizes across more than 180 industries in 220 countries, highlighting the importance of the ratings it provides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$500m
SERIES C
Jan 2020
$200m
GROWTH EQUITY VC
Total funding: $736m
Company benefits
- Flexible hybrid working model
- Learning and development
- Wellness programs
- Sustainability events and community involvement
- Budget to furnish your home office
- Peer recognition program
- Employee-led resource groups
- Referral bonus
Company HQ
Chaillot, Paris, France
Leadership
Pierre-François Thaler
(Co-Founder & Co-CEO)Previously CEO of B2Build SA, the first B2B marketplace for the European construction industry. They also have experience as a Director for the Ariba Procurement BPO business.
Frédéric Trinel
(Co-Founder & Co-CEO)Holds a degree in International Business from ICAD Business School. Previously founded Mr. Ted Ltd as COO.
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