Senior Customer Success Area Lead, Salesforce
Digital/ Tableau
$123.1-227k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$123.1-227k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 5+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape
- Proficiency in Salesforce's product suite, specifically Salesforce Marketing Cloud or Tableau
- Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant)
- Proven experience in Data Analysis using tools like Tableau or other data platforms
- Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients
- Strong capability to navigate complicated discussions, handle objections, and drive alignment
- Expertise in at least one line of business (LoB) or specific industry sector
- An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role
What the job involves
- For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans
- The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts.
- This role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce by working internally with the right teams at the right time
- Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition
- Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio
- Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives
- Manage to our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities
- Leverage data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders
- Promote CSG resources through multi-channel communication, ensuring leaders and AE’s understand and use the customer success support process
- Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements
- Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience
- Provide feedback that improves the sales team's experience when engaging with customer success
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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