Mid Market Customer Success Manager, Envoy
$110-120k
OTE
+ Equity
More information about location
4 days a week in office
Flexible workplace platform
Open for applications
Flexible workplace platform
201-500 employees
Open for applications
$110-120k
OTE
+ Equity
More information about location
4 days a week in office
201-500 employees
Company mission
To create a world where workplaces work better.
Role
Who you are
- 3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience in B2B SaaS companies
- Expertise in post-sales customer lifecycle management with 50-100 accounts
- Excellent prioritization skills that allow you to execute high-touch and tech-touch strategies simultaneously
- Terrific presentation skills
- Ability to leverage data to help achieve your customers’ goals as well as your own internal goals
- Passionate about helping customers achieve stellar results
- An exceptional writer and spoken communicator
- Highly organized & autonomous
- Comfortable and energized operating in a fast-moving organization
- Entrepreneurial and self-motivated
- Consultative with demonstrable experience
- Enthusiastic about learning and growing at Envoy
- Intellectually curious and ambitious
What the job involves
- At Envoy, we believe in delivering exceptional customer experiences, and as a Mid-Market Customer Success Manager, you will play a pivotal role in ensuring our valued customers achieve their desired outcomes
- Your unwavering customer focus and passion for excellence will drive you to build strong relationships, understand customer needs, and proactively identify opportunities for growth and success across the customer lifecycle
- At Envoy we take a highly team-centered approach with our customers, and as a Mid-Market CSM, you’ll collaborate closely with your fellow CSMs, as well as cross-functional teams including Sales, Support, SEs, and Product
- Efficiently manage your accounts (~70) across the customer lifecycle, from implementation to adoption to renewal (renewal transactions are led by your colleagues on the Renewal Manager team)
- Ensure a success plan and metrics are in place with each customer to help them achieve business value with Envoy
- Identify customers with low usage or high risk, and help drive higher adoption, account health, and retention
- Leverage tools and technology to deliver value to multiple accounts at once through email campaigns, training/webinars, new collateral, and office hours
- Identify expansion opportunities within your account base, and work with AEs and RMs to win these opportunities
- Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
- Ensure you maintain updated account records and accurate retention forecasts
- A high degree of trust in your ideas and execution
- An opportunity to partner and collaborate with other talented people
- An inclusive community where you feel welcomed and cared for as a person
- The ability to make an immediate impact helping customers create a great workplace experience
- Support for your personal and professional growth
Our take
Envoy is a visitor management platform. Envoy offers a raft of workplace management tools, which help businesses ensure that their shop floor runs efficiently.
Envoy has already helped organize tens of thousands of locations globally, and brings together several solutions in a flexible package. The platform manages hybrid schedules, welcomes guests, helps companies improve security, assists with the managing and booking of rooms for collaboration, and even plays a role in structuring mailrooms more effectively.
A 2022 series C funding round took the company to a valuation of over $1B. It has been invested into company growth and creating more tools for secure and connected workplaces.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$111m
SERIES C
May 2020
$30m
LATE VC
Total funding: $200.2m
Company benefits
- Flexible time off to help you relax and recharge
- Learning and development stipends
- Full health coverage for you and your dependents
- A remote working credit to set up your home office
- $100 monthly wellness credit
- $100 headphone credit every 2 years
- A 401K, so you can invest in your future
- 12 weeks of paid parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Larry Gadea
(CEO)Software Engineering at Carleton University. Systems Performance Consultant at Milo and Shopify. Infrastructure Engineer at Twitter. Founded Envoy in 2013.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 29 more jobs at Envoy