Account Servicing Associate, Robinhood
$17.90—$21 USD. This role is also eligible to participate in a Robinhood bonus plan
Commission-free stock trading platform
Be an early applicant
Commission-free stock trading platform
1001+ employees
Be an early applicant
$17.90—$21 USD. This role is also eligible to participate in a Robinhood bonus plan
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- Bachelor's degree or equivalent practical experience
- Ability to meet productivity goals
- Exceptional attention to detail and strong problem solving skills
- Excellent written and oral communication skills
- Self-starter with ability to work independently
- Resourceful and adaptive in fast-paced, entrepreneurial environments
- Ability to make appropriate independent decisions within established frameworks
What the job involves
- Robinhood’s Account Operations team is crucial to supporting the growth of Robinhood and supporting our customers at critical points of their relationship with Robinhood
- The team handles various account servicing tasks including application review, customer information updates, reviewing levy notices, and much more
- As the first point of contact for most customers, the Account Operations team values customer understanding, emotional intelligence, and technical expertise
- As an Account Servicing Associate, you’ll serve as an integral part in our account opening and maintenance processes by reviewing new account applications, analyzing documents with keen attention to detail, working with cross-functional partners to address customer issues, and performing daily account maintenance activities
- This is an opportunity to be a part of one of the most efficient and important pillars of Robinhood’s business
- Review new account applications with an approach of risk mitigation while adhering to the Customer Identification Program
- Review customer-related documents for completeness and process any vital changes in customer accounts
- Consistently meet efficiency goals with minimal error
- Act as subject matter authority in the firm account opening and maintenance processes with the ability to clearly communicate this with other teams and customers with outstanding customer service
- Perform daily account maintenance requests while interacting and troubleshooting with internal partners for more sophisticated account issues related to customer accounts such as deactivating and reactivating accounts, levy notice processing, and updating customer information
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Its innovative model thrives on premium features like increased buying power and extended trading hours, attracting a younger audience drawn to meme stocks like AMC and GameStop.
But Robinhood's not just about quick thrills. The company claims its mission lies in catering to "the unmet needs of the next generation," evidenced by its "Robinhood Retirement" launch, targeting gig-economy workers often excluded from financial planning. This commitment to accessibility aligns with its core values.
However, 2023 brought unexpected turbulence, as Robinhood became entangled in the FTX cryptocurrency exchange bankruptcy scandal when it emerged that the US Department of Justice seized hundreds of millions of dollars of the company's shares tied to FTX founder Bankman-Fried. Despite these challenges, Robinhood successfully bought back the missing stock, and its impact on democratizing finance remains undeniable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
39% female employees
-23% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company benefits
- Well-being - Premium medical, dental, and vision insurance
- Family & home life - Parental leave, personal prosperity benefits
- Comfort & care - Annual lifestyle stipend
- Office life - Catered meals and fully stocked kitchen, commuter benefits
- Growth - Education and training, community events, career mentorships
Company values
- Safety First: Robinhood is a safety-first company
- Participation is Power: At Robinhood, the rich don’t get a better deal
- Radical Customer Focus: We exist to make our customers happy
- First-Principles Thinking: We make bold bets and challenge the status quo
Company HQ
Downtown Menlo Park, Menlo Park, CA
Articles
Leadership
Vlad Tenev
(Co-Founder)Studied Mathematics at Stanford University, where they met their fellow co-founder. Dropped out of a PhD to start Robinhood.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their fellow co-founder.
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