Technical Support Engineer, LaunchDarkly
EMEA
+ Equity
Feature management for software teams
Be an early applicant
Feature management for software teams
501-1000 employees
Be an early applicant
+ Equity
501-1000 employees
Company mission
To empower all teams to deliver and control their software.
Role
Who you are
- Knowledgeable in programming concepts and fluent in at least one language (e.g., Node.js, PHP, Java)
- Passionate about learning and applying that knowledge to solving customer issues and advocating for customer success
- 2 or more years of related or equivalent professional experience, which may include experience gained through related work, education, or training
- Based in the UK, with preferred working hours aligned to EMEA business hours
- If you're curious about improving the lives and work of software developers worldwide, this role will be a great fit
What the job involves
- As a Technical Support Engineer, you will report to the EMEA Technical Support Manager and resolve technically complex customer issues while working across departments to improve the customer experience
- You will collaborate with other Technical Support Engineers to solve customer problems creatively while deepening your technical skills. You are committed to inclusion and motivated to work with a team that embraces diversity, and you value opportunities to grow
- Apply working knowledge of the LaunchDarkly platform including SDKs and integration patterns to resolve a variety of routine and moderate-complexity customer issues
- Resolve customer issues using established troubleshooting practices; escalate non-routine or ambiguous cases with a recommended course of action
- Analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling
- Develop technical depth in platform and integrations to expand the range of issues you can resolve independently
- Typically requires a minimum of 2 years of experience in a customer-facing technical role
Salary benchmarks
Our take
Feature flags are a powerful software development tool, allowing teams to modify system behavior without changing code, therefore minimizing risk. If a business has a new feature they want to test, they can then roll it out to a small set of users before letting it go live. These companies can, for example, get quick feedback on the new feature and fix any bugs, or roll back any changes.
LaunchDarkly allows companies to run tests like this by activating the new code for only a small set of users prior to launch. Typically running these tests requires lots of developer time - a daunting and expensive prospect for most rapidly growing businesses - and can risk disruption to the user experience if testing takes place on the live product.
Demonstrating its value to businesses, the platform is used by the likes of IBM, Intuit and Atlassian. Recently it has seemed to focus on further scaling its growth as it develops towards being a leading business in the feature management space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2021
$200m
SERIES D
Jan 2020
$54m
LATE VC
Total funding: $330.3m
Company benefits
- Full Vision
- Full Dental
- Full Medical
- Flexible Schedule
- Healthy Lunches & Snacks
- Conference & Meetup Access
- Education Stipend
- Personalized Work Station
- Close to Public Transportation
- Bike Parking
- Team Activities
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Lakeside, Oakland, CA
Leadership
Edith Harbaugh
(Co-founder, Executive Chair & CEO)Worked as a Product Manager at Vignette, Monster Worldwide, and PlantSense. Previously Product Director at TripIt.
John Kodumal
(Co-founder & CTO)Prior to co-founding LaunchDarkly was Software Development Manager at Atlassian and Bytecode Anaylsis Architect for Coverity.
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