Senior Site Reliability Engineer, Superhuman
$160-185k
+ Company stock options
Speedy email experience
Open for applications
Speedy email experience
101-200 employees
Open for applications
$160-185k
+ Company stock options
101-200 employees
Company mission
To provide the fastest email client in the world.
Role
Who you are
- We are looking for an experienced Senior Site Reliability Engineer (SRE) / DevOps Engineer to join our team
- This dual role is designed for a highly skilled engineer who can balance the operational demands of SRE with the development and deployment efficiencies driven by DevOps
- 6+ years of experience in SRE, DevOps, or systems engineering roles
- Proven experience managing high-availability, mission-critical systems
- Strong proficiency with cloud platforms (GCP, AWS, or Azure)
- Hands-on experience with containers and orchestration tools (Docker, Kubernetes)
- Expertise in monitoring, logging, and alerting tools (e.g., Metabase, Datadog, Prometheus, Grafana, etc)
- Proficiency in scripting/programming languages (Python, Go, Bash, etc.)
- Knowledge of database management systems (SQL/NoSQL)
- Strong knowledge of networking, security, and distributed systems
- Experience with Infrastructure as Code (Terraform, Ansible, Chef, or Puppet)
- Familiarity with version control systems (Git) and CI/CD pipelines (Jenkins, GitLab CI, etc.)
- Strong communication skills and ability to work collaboratively across teams
- Problem-solving mindset with a focus on root cause analysis
- Proactive, self-driven, and able to handle high-pressure environments
What the job involves
- In this role, you will dedicate approximately 60% of your time to Site Reliability Engineering (SRE) responsibilities, ensuring the availability, performance, and reliability of our critical services
- The remaining 40% of your time will focus on DevOps practices, enabling automation, continuous integration/continuous delivery (CI/CD) pipelines, and infrastructure management
- System Design & Architecture: Collaborate with software engineers to design scalable, fault-tolerant systems and services. Help smoothly integrate AI-solutions into existing architectures, ensuring that AI models, frameworks, and tools work efficiently within a broader system without causing disruptions
- Service Monitoring & Incident Management: Proactively monitor service health, availability, and performance using monitoring tools like Metabase, Datadog, Prometheus, Grafana, etc
- Establish SLAs, SLOs, and SLIs for key services and ensure alignment with business goals
- Respond to and troubleshoot production issues, ensuring quick resolution and minimal downtime
- Conduct post-incident reviews to ensure continuous learning and improvement
- Capacity Planning & Scaling: Perform capacity planning and scaling activities to ensure system resilience during traffic spikes or unexpected failures
- Automation & Reliability Enhancements: Automate repetitive tasks to enhance efficiency (e.g., provisioning, monitoring, and alerting)
- Implement self-healing mechanisms to reduce manual intervention
- Performance Optimization: Continuously analyze system performance, identify bottlenecks, and work with teams to optimize applications and infrastructure
- Disaster Recovery & High Availability: Design and implement disaster recovery plans and high availability strategies
- Test failover mechanisms and backups regularly
- Security & Compliance: Collaborate with our security team to ensure infrastructure adheres to best practices and compliance requirements
- Implement and manage security monitoring, patching, and auditing for critical services
- CI/CD Pipeline Management: Build, maintain, and enhance CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI, or similar
- Ensure smooth and efficient deployment processes, enabling fast and reliable delivery of code changes to production
- Infrastructure as Code (IaC): Manage and automate infrastructure provisioning and configuration using tools like Terraform
- Work on containerization solutions using Docker and orchestration with Kubernetes
- Collaboration & Continuous Improvement: Work closely with development teams to ensure best practices in deployment and release processes
- Champion DevOps culture by mentoring and guiding other engineers in the use of tools and best practices
Our take
We spend a staggering upwards of 3 hours a day buried in our emails. The majority of us are used to legacy giants like Gmail or even Hotmail. Superhuman recognizes that our email UX could just be a lot more beautiful and efficient, and have integrated smart features like “unsend” so we never have to suffer the embarrassment of another typo.
Although standing out in a market of free services (they charge a $30 per month fee), Superhuman commanded a waiting list of over 250,000 during its beta testing phase.
With more than $100 million in overall funding from firms like Andreessen Horowitz and First Round Capital, Superhuman is setting trends in emerging enterprise software with both its design and go-to-market strategy. They’ve managed to steal an audience from the big players by giving users something beautiful and more streamlined to work with. Its 2024-released feature is a testament to this, which generates instant reply suggestions for emails that are smart, context-aware and efficient.
Steph
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2021
$75m
SERIES C
May 2019
$37.6m
SERIES B
Total funding: $112.6m
Company benefits
- Friday wins: a weekly event where entire teams gather to share what they have accomplished during that week
- Super buddies: in your first week you are paired with an experienced team member outside your team to help you settle and show you the ropes
- Lunch roulette: Every Wednesday, teams are split into random groups of two or three to grab lunch outside the office
- 401k
- Flexible parental leave
- $3000 per year towards your professional development
- Allyship education program to help build your best self
- Custom MacBook Pro
- $3000 budget for workstation setup
- All your lunches catered or expensed
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses
- Work from home opportunities
- Health insurance
Company HQ
The East Cut, San Francisco, CA
Leadership
Rahul Vohra
(CEO & Co-Founder)Before founding Superhuman, Rahul was a Technical Advisor for BOLDstart Ventures, which provides seed and first-round funding to early-stage internet companies. Rahul has also been an investor in Partender, sendwithus, EasyPost, Placer and YesGraph.
Conrad Irwin
(CTO & Co-Founder)After founding Rapportive, which added context and transparency to emails, Conrad worked as a Senior Software Engineer for Linkedin. Before co-founding Superhuman, they were the VP of Engineering for Bugsnag, an automatic crash detector for web and mobile apps.
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