Member Operations Analyst, Garner Health
$65-100k
+ Equity
Data-powered doctor search tool
Posted today
Data-powered doctor search tool
101-200 employees
Posted today
$65-100k
+ Equity
101-200 employees
Company mission
To transform the healthcare economy, delivering high quality and affordable care for all.
Role
Who you are
- A minimum of 2 years relevant experience with increasing levels of responsibility in a customer support or operations role
- A passion for helping people solve their problems, with an ability to think creatively and empathetically while staying calm under pressure
- A desire to work in a rapidly evolving startup environment
- A high level of process-orientation, digital organization, and resourcefulness
- A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
- Experience working in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the U.S. healthcare system
What the job involves
- We are seeking a Member Operations Analyst to be the face of Garner for users of a new product
- In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits
- You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost
- This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity
- You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit information
- This role will report directly to the VP of Product and will be part of a cross-functional team of operators, account managers, and product developers working to bring a new product to market
- We are currently looking for candidates who can work Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. This position is fully remote
- Deliver exceptional service to our members on complex tickets via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
- In partnership with the VP of Product, define what a great member experience looks like for this new product, and iterating as we learn more about our clients and members
- Answer detailed process questions by team members and ensuring all issues are resolved in a timely manner
- Identify, plan, and implement improvement initiatives to improve the member experience
- Relay member feedback to product and operations teams to improve Garner’s solution
- Maintain detail-oriented working knowledge of employer health benefits and insurance
- Be a subject matter expert in member-facing issues
Our take
An overworked US healthcare system has resulted in long waits and expensive prices. Due to rising costs, the health insurance industry often leads to patients not accessing the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.
The startup provides an app that analyses local health-insurance claims history through AI. This data is used to recommend local medical professionals that will work with a patient's circumstances whilst providing direct communication channels for liaising. This helps patients to identify the highest-quality doctors and helps doctors improve how they practice medicine.
Despite other companies providing similar bespoke healthcare services, Garner Health shows a cutting edge by partnering with patient employers. This provides the financial incentive that employers must cover all or a portion of medical expenses, making healthcare financially accessible for all involved. The company has good funding at its back, and in 2022 partnered with Marathon Health towards reducing the inefficiencies of specialty referrals.
Steph
Company Specialist at Welcome to the Jungle
Insights
142% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$45m
SERIES B
Feb 2021
$12.5m
SERIES A
Total funding: $61.3m
Company HQ
Flatiron District, New York, NY
Leadership
Nick Reber
(CEO)They studied Mathematics at Brown before joining Bridgewater Associates as a Senior Investment Associate in 2006. Left Bridgewater in 2016 to join Oscar Health's Leadership Team. Founded Garner in 2018.
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