People Growth Ops, Alan

• Are you excited about operating, designing and scaling efficient HR operations in a fast-growing company? Join our vibrant People team as People Ops!
• At least a first experience in HR — recent graduate profiles with an internship are welcome
• Fluent in English, written and spoken — all our internal processes, documentation, and communications are in English
• Based in Paris (Valmy) or in one of our physical offices
• A genuine interest in Learning and Development, training coordination, or People Growth
• Personal methods to prioritise and adapt when workload or context shifts
• Rigorous, with rock-solid attention to detail
• Autonomous: you share a way forward when you spot a problem, while knowing when to ask for guidance on more complex situations
• A demonstrated appetite for data: you are comfortable working with numbers, spotting trends, and using insights to make decisions
• A demonstrated interest in automating and improving recurring processes, not just executing them
• AI-enthusiastic: you actively look for opportunities to leverage tools to amplify your work
• Comfortable interacting with a wide range of people, including senior stakeholders, both internally and externally

Desirable

• This role has a strong operational dimension. It calls for a genuine appetite for analysing available Learning and Development data, building efficient and automated processes that will still hold up in ten years, and a sharp understanding of both business strategy and culture. It also requires the ability to understand and work with a wide range of stakeholders. In practice, it means scaling our training policies and processes, and running programmes such as the Coaching Academy (see more here)
• Writing clear, user-centric documentation on our key processes and policies
• Streamlining and simplifying operations wherever you spot an opportunity
• Automating recurring processes — at our scale and pace, manual or one-off solutions simply do not hold up
• Leveraging AI to multiply the impact of your work
• Making data-driven decisions: analysing available Learning and Development data to guide priorities, measure impact, and continuously improve what we build
• Scheduling, running, and continuously improving our training programmes for Leads and Coaches, and measuring their impact
• Contributing to scaling our Coaching system
• Gradually taking on individual situation management, with full training and support along the way
• Progressively supporting Leads and Coaches at Alan (check out our unique management system), with training and support along the way
• By 2.5 months:
• You are autonomous in answering day-to-day requests from Alaners through our on-call system
• You have documented or improved documentation on one People Growth process or policy
• You have shadowed and been reverse-shadowed on individual situation management
• You are able to run our training programmes end-to-end, from scheduling to collecting satisfaction data
• You have taken our automation training and shipped one automation
• You are able to run basic internal ops recurring tasks
• By 5 months:
• You handle simple individual situations without supervision
• You have maintained data quality across your People Growth scope and flagged structural improvements to existing processes
• You are driving continuous improvement on at least one training programme, using data to guide your decisions
• You have started contributing to scaling our Coaching system, with growing autonomy