Senior Strategy & Operations Business Partner, Everlaw
CS/CX
$140-177k
+ Equity program
More information about location
3-5 days a week in office ( Oakland, CA )
Unified platform for e-discovery and litigation
Be an early applicant
Unified platform for e-discovery and litigation
501-1000 employees
Be an early applicant
$140-177k
+ Equity program
More information about location
3-5 days a week in office ( Oakland, CA )
501-1000 employees
Company mission
To empower organizations to better navigate litigation and investigations to chart a straighter path to the truth
Role
Who you are
- BA/BS and a growth mindset to keep learning and developing your skills
- 8+ years of progressive experience in sales or CS strategy and/or operations, RevOps with at least four years focused on operational and technical projects. Gainsight and/or Salesforce admin is preferred
- Experience with consumption based revenue models is a plus
- Experience in a professional services environment like management/strategy consulting or investment banking is a plus
- Experience holding strategic and operational positions in a post-sales ops team that was successfully scaling
- Excellent verbal and written communication, presentation, and interpersonal skills, with the ability to influence, build trust, and collaborate effectively with diverse stakeholders, across all levels of the organization, from GTM teams to leadership
- Adept at influencing and inspiring cross-functional teams to drive alignment and accelerate decision-making across GTM, Finance, IT, and leadership teams, with a positive and proactive attitude
- Exceptional organizational and problem-solving skills, with a high level of attention to detail and a strong ability to manage multiple responsibilities in an ambiguous, fast-paced environment
- Self-starter with a strong sense of ownership and the agility to shift tasks or roles when necessary, working both independently and as a team player
- You embrace change and technology to drive continuous improvement and growth
- You are authorized to work in the United States without restrictions
- If you’re looking for a place that values passion, integrity, and a desire to learn, we’d love to hear from you!
What the job involves
- As the Strategy & Operations Business Partner for CS/CX, you will serve as the strategic "right hand" to our post-sales leadership across Customer Success and Customer Experience (CS and CX)
- You will be the primary architect and builder of cross-functional, change-oriented initiatives designed to optimize the end-to-end customer lifecycle
- In this role, you will lead high-stakes go-to-market (GTM) and customer journey projects from initial conception through execution, ensuring every initiative delivers a measurable, data-driven ROI
- You will play a central role in refining post-sales motions and driving product adoption, directly influencing Everlaw’s revenue, retention, and product adoption goals
- This is an ideal opportunity for a proactive Strategy & Ops practitioner who operates with a self-starter mindset and serves as a trusted partner to GTM leaders, bridging the gap between high-level strategy and technical execution and enjoys managing complex, multi-faceted projects that bridge the gap between high-level strategy and technical execution
- Lead as a Strategic Advisor: Serve as a core partner to CS/CX leaders, helping translate high-level vision into actionable operational roadmaps and project plans, and executing against them
- Build trust and partnerships to maximize results
- Influence, lead, and inspire cross-functional teams in pursuit of project objectives
- Facilitate Data-Driven Decisions: You will be driving leverage, insights, advice, and data-driven PoVs to inform the decisions of the teams you support
- Keep stakeholders informed through timely updates and analysis, ensuring all CS projects tie directly to business objectives like churn reduction, product adoption, and revenue expansion
- Accelerate decision making and drive alignment across GTM
- Lead and Project Manage Complex, High Impact CS Initiatives: Manage a portfolio of projects from ideation through implementation—driving initiatives to unlock improved adoption, retention and expansion
- Examples of projects include refining customer journey maps, evolving health scores, product adoption playbooks, and scaling onboarding processes
- Manage multiple responsibilities and ambiguity with the agility to shift tasks or roles when necessary, working as a leader, as a team player, and independently
- Establish Operational Standards: Define, refine, and maintain our rhythm of the business for CS/CX
- Roll out best practices for intake, prioritization, and tracking data-driven ROI on CS/CX initiatives
- Help drive continuous improvement of systems, processes, and procedures
- Foster Cross-Functional Alignment: Influence and lead teams across CS/CX, Sales, Marketing, Finance, and IT to ensure a seamless handoff and unified experience throughout the entire customer lifecycle
- Develop functional partnerships to maximize results, influencing and leading cross-functional teams to achieve project objectives
- Keep stakeholders engaged and informed by providing timely updates and facilitating data-driven decision-making
- Drive Gainsight & Tech Excellence: Strong tooling knowledge to find opportunities to efficiently leverage Everlaw tech stack
- Leverage your expertise in Gainsight and other CS/GTM tools to optimize workflows, automate customer health tracking, and improve the efficiency of our post-sales motions
Application process
- When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep
- However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support
- By submitting your application, you agree to adhere to these rules
Our take
Everlaw builds technology to help corporations, law firms and government entities solve the toughest problems in the legal industry. The company's platform includes features to help speed up legal work, freeing up time to be spent on more value-add activities. Everlaw’s clients include most of the top 10 class action firms in the US and it is also used by state attorney generals in every state in the US.
Law is a big industry where a lot of money is spent, but it has been largely untouched by technology until recently, leaving a big opportunity. Testament to this, the company was able to expand to Australia and New Zealand following a partnership with Australian e-discovery provider Adio. It continues to deliver new features such as "AI Deep Dive" which lets legal teams uncover and verify key evidence from documents.
The company is also pursuing growth for its Everlaw for Good Program, seen at the 2024 Equal Justice Conference in Detroit. That year, it appointed its first program director as it works to dismantle barriers to justice for low-income Americans and marginalised communities in need of legal representation. It now has over 225 participating organizations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2021
$202m
SERIES D
Mar 2020
$62m
SERIES C
Total funding: $298.6m
Company benefits
- Mind & Body - Everlaw cares about the whole person, and that is underscored by our health care plan. Everlaw offers employees and their dependents private health insurance which covers 100% of employee health insurance premiums and 60% of dependent premiums.
- Investing in Your Future - Everlaw believes in building for the long-term – for both our product and our employees. Everlaw enrolls employees in a pension fund upon hire where employees contribute 4% of their salary with a company match of 4%. An additional 1% comes from the UK government in the form of tax relief.
- Family Bonding - Everlaw supports growing families by ensuring employees receive 100% of their salary for up to 10 weeks for family-bonding leave, in addition to 8 weeks of fully paid leave for birthing parents.
- Everlawlidays and More - When you have a group of highly skilled, highly driven truth-finders, it’s important to build in breaks for recharging. Everlaw offers employees 20 days of paid holiday per calendar year in addition to the eight public holidays in England and Wales. Everlaw also recognises four ‘Everlawlidays’ that are designated days off for the whole company. Upon their fourth work anniversary, employees are upgraded to 23 days of holiday and to 27 days on their seventh work anniversary.
- On-Site Lunches and Snacks - Enjoy delicious daily catered lunches and sample the rotating snack and beverage selections in our London office.
- Never Stop Learning - We are committed to Everlawyers’ professional growth and encourage employees to pursue the right learning and development opportunities for wherever they are in their journey. With an annual Learning & Development stipend of £1,600, Everlawyers can attend conferences, obtain certifications, join classes and meet with career coaches.
- Giving Back - We are committed to supporting our local communities so we build in time for you to give back. In addition to time off for company-sponsored volunteer events, employees get four paid hours per quarter to volunteer at any charity recognised by the HMRC.
- Creating Community - Everlaw is filled with empowered, passionate problem solvers who like to have fun. From team dinners to holiday parties, Everlaw hosts optional company-wide bonding events regularly. Additionally, each department is given a monthly budget for activities and events planned by you and your colleagues. Events have included go-karting, escape rooms, trapeze classes and intramural sports.
Company HQ
Downtown, Oakland, CA
Leadership
AJ Shankar
(CEO & Founder)Previously a Senior Software Engineer at TheFind (acquired by Facebook).
Salary benchmarks
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