Solution Engineer, Infobip
$85-115k
+ Annual bonuses (at Infobip's sole discretion)
Full-stack communications platform as a service
Posted today
Full-stack communications platform as a service
1001+ employees
Posted today
$85-115k
+ Annual bonuses (at Infobip's sole discretion)
1001+ employees
Company mission
To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.
Role
Who you are
- Minimum 4 to 6 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles
- Experience in a technical role in the Telecommunications industry / CPaaS space
- Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions
- Excellent communication skills (both written and verbal) to clients, partners, and colleagues
- You have the ability to challenge the status quo
- You have an Engineering background and passion for IT and technology
- Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs)
- Able to present products and ideas with ease, confidence, and persistence
- Project management experience is a must
- Thrives in a fast-paced and dynamic environment
What the job involves
- Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise
- The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery
- In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads
- You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes
- With your project management experience, you successfully perform project-related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects
- Have a strong knowledge of all technical aspects of Infobip’s products and solutions
- Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business
- Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services)
- Can identify new and innovative use cases for Infobip’s products and solutions
- Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition
- Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you
- Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers and summarize meetings via documentation
- Maintain the highest degree of customer satisfaction during project implementation
- Collect the technical requirements and design technical solutions and service integration plans
- Deliver detailed and accurate technical documentation
- Handle technical and security questionnaires
- Ensure that all the projects are delivered on time, within scope and budget
Our take
The increasingly digital nature of how businesses connect with their customers brings new opportunities. Each customer touchpoint is an opportunity to augment and analyse user interactions with newfound precision.
Infobip helps companies take on this gargantuan task with a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualised interactions over customers’ preferred channels.
The company prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.
The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges in the space like customer onboarding and real-time assistance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$200m
SERIES A
Total funding: $200m
Company benefits
- Maternity & Paternity Leave
- Work from home opportunities
- Health insurance
- Employee stock option plan
Company values
- Results
- Team spirit
- Passion
- Creativity
- Courage and integrity
- Positive attitude
- Individual excellence
Articles
Leadership
Izabel Jelenic
(CTO)Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.
Roberto Kutic
(COO)Previously worked at Uljanik Strojogradnja for 12 years, holding various positions such as Project and Design Leader and Management Board Member.
Silvio Kutic
(CEO)Studied Engineering at University of Zagreb.
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