Compliance Liaison Manager , Cardless

• 4–7+ years of experience in compliance, operations, risk, or a related function within fintech, banking, or payments
• Strong problem-solving skills with the ability to operate in fast-paced, ambiguous environments
• Experience working cross-functionally with product, engineering, operations, or customer support teams
• Solid understanding of consumer financial products (credit cards, lending, or payments preferred)
• Familiarity with regulatory areas such as Reg Z, Reg B, UDAAP, FCRA, and AML/BSA is a plus
• Highly organized with the ability to manage multiple priorities and drive execution
• Strong communication skills with the ability to influence stakeholders across all levels

Desirable

• We’re looking for a highly adaptable and execution-focused Compliance Liaison Manager to help bridge Compliance with cross-functional teams across Cardless. This role is designed to support our growing credit card programs by ensuring customer issues, operational challenges, and compliance risks are addressed quickly and effectively.
• As a Compliance Liaison Manager, you’ll play a critical role in coordinating across Compliance, Engineering, Ops, CX, and Risk to drive resolution of high-impact issues.
• You’ll operate at the center of the business—triaging problems, leading cross-functional efforts, and helping teams move from reactive issue handling to more sustainable, scalable processes. This is a hands-on, dynamic role for someone who thrives in fast-paced environments, enjoys solving complex problems, and is comfortable stepping into different areas of the business as needed
• Drive Cross-Functional Issue Resolution
• Act as a central point of coordination across Compliance, Engineering, Ops, CX, and Risk to resolve customer issues and operational challenges
• Triage and prioritize high-impact or escalated issues, ensuring timely and effective resolution
• Support Complaint & Customer Issue Management
• Partner with internal teams to investigate and resolve customer complaints and regulatory inquiries
• Help improve workflows and processes for managing critical complaints and escalations
• Execute on Compliance Operations
• Support manual reviews (e.g., application reviews, fraud alerts) and transaction monitoring (AML/BSA alerts) as needed
• Provide coverage across compliance functions during periods of high volume or team bandwidth constraints
• Lead and Operationalize Projects
• Take ownership of projects aimed at improving compliance processes, controls, and customer experience
• Drive initiatives from problem identification through execution and stabilization
• Strengthen Controls and Processes
• Identify gaps in current workflows and help implement scalable, sustainable solutions
• Help shift teams from reactive issue handling to proactive control development
• Act as a Compliance Connector
• Translate compliance requirements into actionable steps for cross-functional teams
• Ensure alignment between business objectives and regulatory expectations