Customer Success Manager, Okta
Commercial Accounts
$162-202k
OTE
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
$162-202k
OTE
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 5+ years of customer success experience in SaaS organization
- Excellent knowledge and experience in Identity and Access Management (IAM) and Security space
- Strong knowledge of cloud architecture as well as on-premise IT landscape
- Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management
- Knowledge of enterprise web technologies, security and ground breaking infrastructures
- Specialized training on support, SAML, security preferred
- 2+ years of application programming and system support experience is preferred
- Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management
- Experience in Process Improvement, Decision Making, Managing Processes, Planning,Analyzing Information, Developing Standards, Help Desk, Service Excellence
- Experience of SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow and Workday preferred
- Bachelor's Degree Required or Equivalent Experience
- Available to travel up to 35%
What the job involves
- The Customer Success Manager will be responsible for complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers
- You will be accountable for driving customer adoption and success by providing oversight, adoption recommendations, opportunities for greater service and risk management
- You will perform routine health checks and assist with business value assessment to ensure our customers, the most return on investment from Okta
- The success of this role means higher customer happiness, retention and expansion of Okta business
- You will serve as the primary point of contact post implementation. You will assume overall customer adoption responsibility and act as a critical issue management role
- Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
- Partner with internal Okta team members to align account activities with the customer's business case and strategy. Work with the sales team to properly sell and position Success Services
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs
- Conduct periodic customer health-checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
Salary benchmarks
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