Product Manager, Aisera

TSM Apps & AI Ops

$125-150k

Mid and Senior level

San Francisco Bay Area

More information about location

Office located in Santa Clara, CA

AI-driven workplace automation software

Open for applications

AI-driven workplace automation software

201-500 employees

B2BArtificial IntelligenceEnterpriseHRCustomer serviceSaaSAutomation

Open for applications

$125-150k

Mid and Senior level

San Francisco Bay Area

More information about location

Office located in Santa Clara, CA

201-500 employees

B2BArtificial IntelligenceEnterpriseHRCustomer serviceSaaSAutomation

Company mission

To help users with greater self-service by automating common to complex actions and tasks.

Job

Company

Role

Who you are

3+ years of Product Management experience
Proven track record in developing and launching ITSM, AI Ops, and AI-driven enterprise products
Experience with AI Ops, monitoring or observability products required
Experience driving product vision, go-to-market strategy, and design discussions
Experience creating strategic product roadmaps, working with cross-functional teams
Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Sales, Pre-Sales and Marketing
US. Citizenship is required
Bachelor’s or Master’s degree in Computer science required (MBA preferred)

Desirable

Startup experience
Experience in Analytics/visualization tools is a plus
Enterprise SaaS PM experience
Domain expertise in IT, HR or Customer Support

What the job involves

Write product specifications for engineering and data science teams
Collect feedback from customers and prospects to create a unified product backlog
Analyze the IT Operations, Cloud Operations, Service Operations market to help clarify our competitive position
Be the CEO for your product area - end-to-end responsibility from idea to production
Establish shared vision across the company by building consensus on priorities leading to product execution
Deliver Product roadmaps for your area of responsibility
Enable Customer Success teams in go-lives and continuous improvement
Work with Marketing on GTM product assets
Support Sales & Pre-sales in sales cycles and closing deals

Our take

Aisera is an intelligent process automation platform startup that automates tasks, actions, and workflows for customers using AI tech. Thus providing its users with cost-cutting opportunities, while boosting productivity.

With the increased interest in AI solutions, plenty of competitors are vying for a position in the lucrative and expanding workflow automation market. From startups like WorkFusion, and strong contender UiPath, to larger giants like Microsoft and IBM, Aisera is under pressure to distinguish itself. However, as it is the world's first AI-driven EX and CX service platform, the company has seen an unprecedented 300% YOY growth.

Aisera counts on a 75 million strong user base, including big-name enterprise clients like Zoom, McAfee, and Autodesk. This demonstrable success in helping large companies accommodate growth without compromising on customer service will prove vital in winning significant market share. Its accelerated focus on strategic partnerships, which currently include the likes of Microsoft, Salesforce, and Slack, and further product development is likely to see Aisera continue gaining momentum.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

36% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 6 rounds)

Aug 2022

$90m

SERIES D

Apr 2021

$40m

SERIES C

Total funding: $218.5m

Company benefits

Stock options
Remote work friendly
Medical, dental, and vision plans
$1000 as a one-time home office upgrade
Employee and Customer referral programs to participate in the success

Company HQ

Alviso, San Jose, CA

Leadership

Muddu Sudhakar

(CEO)

Before co-founding Aisera, Muddu worked as CEO for Caspida, Cetas, Kazeon, Sanera and Rio Design. He holds a PhD in Computer Science from the University of California and owns more than 40 patents.

Christos Tryfonas

(Chief Architect)

Before co-founding Aisera, Christos founded and was CTO of Caspida, a cyber-security company. He has also co-founded Cetas, a cloud analytics company, and Kazeon Systems.

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