Customer Engineer, Sourcegraph
Pre-sales
$128-192.5k
OTE
$96-144.4k
BASE
Your salary/OTE is determined by your pay band for the IC2 -IC3 job level and dependent on location. Plus equity
More information about location
Universal code search and code intelligence for developers
Open for applications
Universal code search and code intelligence for developers
101-200 employees
Open for applications
$128-192.5k
OTE
$96-144.4k
BASE
Your salary/OTE is determined by your pay band for the IC2 -IC3 job level and dependent on location. Plus equity
More information about location
101-200 employees
Company mission
To make it so everyone, in every community, in every country, and in every industry can create products using the best technology.
Role
Who you are
- You are an enthusiastic, proactive, driven, and results-oriented Customer Engineer who shares our values and has a passion for getting prospective customers to that a-ha moment with Sourcegraph!
- You have at least 2 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product
- You have experience selling Enterprise software solutions and have gone through the lived experience of the Enterprise process selling motions
- You have an innate curiosity of getting to the root of customer problems and understanding their motivations
- You’re excited about the prospect of being directly involved in the advent of generative AI!
- You are well versed in back end infrastructure architecture
- You are very technically inclined and have a propensity to code and or hack code
- You have experience writing code in one of the following (JavaScript, Python, Java, Go)
- You are a problem solver, love to troubleshoot
- You have experience troubleshooting Docker and Kubernetes environments
- Strong verbal and written communication skills, specifically across technical presentations and product demonstrations; ability to influence and excite a technical audience
- Either through direct experience or deep understanding, working knowledge of the end-to-end software development lifecycle and concepts such as continuous integration and continuous deployment. Note: You do not need to be a software engineer to be successful in this role!
- You have the ability to speak fluently with our developer champions and users (who are all developers themselves)
- You have the strategic mindset to be able to identify opportunities and potential solutions to solve both internal and external problems or gaps, and you can use your skills to apply the appropriate solution
- You enjoy building tools, templates, and technical enablement collateral
- You have an organized approach to work, with demonstrated ability to proactively manage a set of concurrent opportunities, to make difficult prioritization decisions, and to use data to guide decision-making
- You’re not afraid to learn a new skill to solve a problem that benefits or unblocks a deal
- You work well independently
What the job involves
- As a Customer Engineer (pre-sales), you will have broad responsibility and growth potential in helping us take our pre-sales organization to the next level
- Our customers are the world's leading technology organizations
- No other role at any other company gives you insight into how so many world-class organizations and developers build software at scale, and no other role at any other company puts you right in the middle of it all like we
- Within one month, you will…
- Learn about our products, our value propositions, our customers, our team, and our processes
- Set up your own fully configured sandbox instance
- Start building a trusting relationship with your peers on Sales, Value Engineering, Post-sales Success (Technical Advisory) and Support teams
- Join customer and prospect calls with some of our largest customers to understand their needs, how we communicate the value of Sourcegraph, and how we deliver positive impact to our customers’ business
- Get demo certified
- Within three months, you will…
- Continue to take ownership of more prospective relationships partnering with up to three Account Executives (AEs)
- Lead early-stage conversations with prospective customers and delve into the technical needs for success
- Serve as an advocate on behalf of your customers by bringing important insights and feedback back to internal teams
- Drawing from past experience, as well as observations, make internal contributions by identifying opportunities to help propose and deliver solutions
- Participate in Customer Engineer-led projects which will mature our own capabilities, increase the breadth of our footprint both internally and externally, and positively impact our business and our customers
- Within six months, you will…
- Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph
- Mentor, recruit and train teammates, prospects, and new hires
- This job is an IC2
Application process
- We expect the interview process to take 4 hours in total
- Introduction Stage - we have initial conversations to get to know you better…
- [30m] Recruiter Screen
- [60m] Hiring Manager Screen / Resume Deep Dive with Hiring Manager
- Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
- [30m] Cross-functional / Peer with an Account Executive
- [45m] Live Panel Demo with Hiring Manager, 1 CE & 1 AE
- Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…
- [30m] Values
- [30m] Leadership with co-founder
- We check references and conduct your background check
- Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process
Our take
Inspired by code search engines like OpenGrok, Livegrep, and Google Code Search, Sourcegraph has developed a robust tool that allows developers to swiftly search through code across an entire organization, including third-party libraries and any programming language. While similar systems are used by large-scale organizations, Sourcegraph aims to make this powerful code search capability accessible to every developer.
Searching through extensive codebases, especially during debugging, can be time-consuming and tiresome. Sourcegraph streamlines this process, saving time and reducing stress for both individuals and businesses. The platform offers a free version for all developers, while revenue is generated through enterprise-specific features tailored for large corporations.
Recently the company launched Cody, an open-source AI tool that enhanced coding practices. Utilizing models like GPT-4 Turbo and StarCoder, Cody offers smart code suggestions and contextual insights within popular code editors. As software development continues to evolve, Cody exemplifies Sourcegraph's dedication to driving progress and shaping the future of development with innovative AI solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2021
$125m
SERIES D
Dec 2020
$50m
SERIES C
Total funding: $223m
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Quinn Slack
(CEO)Previously co-founded Blend Labs, an Enterprise Technology company with ~500 employees dedicated to improving home lending. They also worked at Palantir Technologies, where they created a technology platform to help two of the top five U.S. banks recover from the housing crisis.
Beyang Liu
(CTO)Previously a Software Engineer at Palantir Technologies, where they developed new data analysis software on a small, customer-facing team working with Fortune 500 companies. Beyang studied Computer Science at Stanford, where they published research in probabilistic graphical models and computer vision at the Stanford AI Lab.
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