Customer Experience Researcher, Qlik
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AI powered data integration, quality, & analytics solutions
Job no longer available
AI powered data integration, quality, & analytics solutions
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To be the best at enabling our customers to use data, analytics, and AI to create value by solving their and the world's greatest challenges.
Role
Who you are
- 2-5 years’ experience in user research and usability analysis
- Bachelor’s or Master’s degree in human-Computer Interaction, Human Factors, User Research or related field
- Proven track record of executing usability studies to evaluate complex workflows across rich software interfaces on desktop, mobile, and the web
- Excellent verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers, and executives
- Proficiency in qualitative and quantitative research methods such as remote testing, metrics-based testing, survey evaluation, heuristic evaluation, semi-structured interviews and user-centered design principles
- Self-motivated, detail-oriented and able to manage multiple projects simultaneously
- Understanding of how to work with large data sets is a definite plus
- Ability to effectively work and communicate with colleagues in remote locations, in a multi-national environment between different time zones; and
What the job involves
- The Customer Experience Management team is a cornerstone to ensure our organization understands user needs and manages a set of different journeys and experiences that result in highly successful and loyal customers, while driving technology adoption and secure a successful renewal
- You will be responsible with planning, executing and following-up research around how our customers/users use and want to use our products, from a usability (ease-of-use) and experience point-of-view. We also expect you to have knowledge and ideas on how to best do the research in a way that scales and provides us with actionable feedback
- Planning and implementing usability research activities, synthesizing qualitative/quantitative data, and helping to translate insights into actionable recommendations throughout various stages of the user journey design lifecycle
- Designing our Voice of the Customer surveys and create a close cross collaboration with the product researchers to seek alignment
- A hands-on role, and includes writing test plans, moderating sessions, writing reports, and delivering findings to not just the designers, as well other stakeholders, and C-Level within the company
- Work closely with the Voice of the Customer team, Customer Success Journey Designers and Analysts to help them assess project needs and develop appropriate research/test plans to support their objectives
- Plan, execute and follow-up usability studies, using both in-person and remote testing methods in close cooperation with Product Design, R&D and Product Management
- Conduct usability testing with Qlik customers and partners
- Share and present tangible findings and prioritized recommendations with other teams on a regular basis
- Think strategically about incorporating user research best practices into future Qlik customer experience development
Our take
As more organizations seek out more robust tools and capabilities to visualize and better understand data, the analytics and business intelligence market landscape has continued to grow. Qlik is a self-service BI software company that offers real-time data integration and analytics solutions.
The company’s suite of products closes the gap between data, insights, and action. With offerings including Qlik Cloud (the only cloud platform built for Active Intelligence), the company has amassed 38,000+ customers and partnerships worldwide, including Lloyds, Paypal, NHS, Sephora, UiPath, and more.
The unicorn company has continued to adapt and innovate to the changing demands of the market. It has continually released new products to cover analytics across a range of industries, unveiling new integrations for customers to use the platform on the cloud of their choice. This means that Qlik is well-positioned to see continued success and global growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-6% employee growth in 12 months
Company
Funding (1 round)
Dec 2004
$12.5m
SERIES A
Total funding: $12.5m
Company benefits
- Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
- Flexible working: A truly flexible approach to working - we are big believers in the work-life balance
- Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences
Company values
- We make an impact - Driving positive change for our employees, customers, partners, and society as a whole
- We take ownership - Working smart, holding each other accountable, and delivering quality outcomes
- We are genuine - Creating trusted relationships through authenticity, integrity, and respect
- We lead with innovation - Embracing a growth mindset that captures our vision
- We succeed together - Achieving our objectives as one collaborative, diverse, and inclusive team
Company HQ
Upper Merion Township, King of Prussia, PA
Articles
Leadership
Mike Capone
(CEO, not founder)Current Member Board Of Directors at Greenphire and Dynatrace, previously Member Board Of Directors at Ellie Mae. Former COO at Medidata Solutions, and worked at ADP in a variety of roles, including Head of Product Development & Chief Information Officer.
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