Account Manager, Material Bank
Sample materials marketplace for architecture & design
Open for applications
Sample materials marketplace for architecture & design
201-500 employees
Open for applications
201-500 employees
Company mission
To remove the friction that exists when searching and sampling materials.
Role
Who you are
- This role is perfect for someone who thrives in a fast-paced environment, enjoys navigating change, and has a strong focus on achieving KPIs
- We’re looking for a flexible, customer-centric individual with strong project management, outbound sales, and upselling capabilities, who can deliver exceptional client service while guiding brands toward greater autonomy
- If you're excited to be part of an evolving role and grow alongside the business, this is the opportunity for you
- 5+ years of experience in account management, customer success, or a client-facing role with a focus on relationship building
- Demonstrated success in managing change and helping clients transition to new platforms, systems, or processes
- Ability to manage complex projects and relationships while identifying opportunities to streamline processes and improve client outcomes
- Strong project management skills with the ability to prioritize, manage multiple tasks, and meet KPIs
- Experience with up-selling and cross-selling, identifying new opportunities to drive client value
- Proven experience in outbound calling and sales prospecting
- Excellent verbal and written communication skills, effective across all levels of an organization
- Highly organized with exceptional follow-up and follow-through abilities
- Tech-savvy with experience in navigating platforms such as Salesforce, Jira, Intercom, and other customer management tools
- Proficiency in Microsoft Excel, with the ability to create and manage reports, analyze data, and build visualizations to support business strategies
- Enthusiasm for continuous learning and a growth mindset, with the ability to adapt as the role evolves over time
What the job involves
- Material Bank is seeking a dynamic and adaptable Account Manager to play a pivotal role in helping our Brand Partners shift from traditional account management to a self-serve experience using our Brand Central Portal
- Initially, you will work in a more traditional account management capacity, supporting our brands in their daily operations, and over time, you'll lead them through the transition to the self-serve platform
- Serve as the primary contact and trusted advisor for our Brand Partners, supporting their needs, objectives, and success on the platform
- Facilitate the transition of Brand Partners from traditional account management to a self-serve model via the Brand Central Portal
- Develop trusted relationships with brand stakeholders, decision-makers, and executives, ensuring alignment with their business goals and objectives
- Analyze brand needs, site activity, and success metrics, offering consultative support to drive performance and adoption of the new self-serve tools
- Upsell and cross-sell services and features that enhance brand value and drive engagement
- Make outbound calls to develop and expand brand relationships and generate new opportunities for collaboration
- Collaborate across the organization to problem-solve, improve brand retention, and provide seamless support during the transition phase
- Provide updates and training to Brand Partners on new features, system updates, and best practices within the Brand Central Portal
- Support partnership marketing initiatives and maintain strategies that enhance brand success and visibility
- Guide brands through change management, helping them leverage new tools and processes to their full potential
Our take
Architecture and design professionals need real-world samples of the materials they intend to work with, and they need to know what they’re picking is the best fit for their project. Historically, there’s been no universal aggregator of all available materials - you’d just have to know who and where to ask. Material Bank is changing this, with a service it describes as being the Expedia of design samples.
Material Bank is the largest materials marketplace for the A&D industry. Offering a wide range of material samples from carpets to hardwoods, all sample orders have next-day delivery availability across Canada and the US, and is always free for design professionals. The company's profit comes from selling spots within its rapidly growing marketplace community to vendors and manufacturers, connecting brands with thousands of vetted design professionals.
It’s an offering with a remarkably tight market fit, demonstrated by its swelling customer base and investment funding. The company has begun its global expansion, having launched in Japan, it is focusing on growing into the European market through an office in Paris. It is also cementing its success through a M&A strategy, most recently incorporating Architizer's architectural project database into its product.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2022
$175m
SERIES D
May 2021
$100m
SERIES C
Total funding: $323.2m
Company benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid maternity leave
- Commuter benefits
- Disability insurance
Company values
- Be fast, be flexible
- Take initiative and bring solutions
- Be the best at what matters
- Think big and take calculated risks
- Always be direct, operate with respect and integrity
- Enjoy the journey
Company HQ
Boca Raton, FL
Articles
Leadership
Adam Sandow
(CEO)Is also CEO and Chairman of SANDOW.
Salary benchmarks
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