Product Operations Manager, Harmonic Security
+ Equity
Zero-touch data protection
Open for applications
Zero-touch data protection
21-100 employees
Open for applications
+ Equity
21-100 employees
Company mission
To pave the way for secure AI adoption in enterprises, ensuring innovation thrives without compromise.
Role
Who you are
- 3–6+ years in Product Operations, Product Management, Program/Project Management, or Product Analytics within high-growth B2B SaaS
- Demonstrated success building or scaling product operating systems, insights frameworks, or cross-functional rhythms
- Strong analytical capability: dashboards, product telemetry, and segmentation
- Hands-on experience with tooling such as Jira, Notion, Pendo, and intake/feedback systems
- Comfort working with deeply technical or data-intensive products; experience in cybersecurity or AI is a strong advantage
- Exceptional communication and facilitation; able to align diverse stakeholders and turn complexity into crisp narratives
- A systems thinker who builds scalable processes, structure, and clarity
- Analytical instincts that connect data patterns to decisions rather than just reporting
- Comfortable with ambiguity and energised by high-growth, low-process environments
- Deep curiosity about AI, cybersecurity, and how enterprises adopt emerging technologies
- You Might Be a Fit If You…
- Create clarity out of ambiguity. You bring structure, narrative, and momentum where things are undefined
- Enable others to do their best work. You measure success by the leverage you create for PMs, Engineers, and GTM teams
- Love building systems that scale. You enjoy designing elegant processes and workflows that make product work smoother and more predictable
- Move quickly and iterate. Progress matters more than perfection, and you refine as you go
- See patterns others miss. You synthesise signals across data, customer insights, and cross-functional feedback into clear direction
- Thrive in high-growth environments. You’re energised by shaping how a product team operates as it scales
- Are curious about AI and cybersecurity. You’re excited about working at the frontier of an evolving category
What the job involves
- As Harmonic’s first Product Operations Manager, you will build the operating backbone that accelerates product velocity, improves decision quality, and strengthens cross-functional alignment
- This is a hands-on, systems-oriented role for someone who loves transforming ambiguity into clarity and enabling PMs to do the highest-leverage work: deep discovery, sharpening problem definitions, and making the decisions that shape the product
- You will make the Product team 10x more effective by implementing scalable processes, building trusted insights, and ensuring communication flows smoothly across Engineering, Design, and GTM
- This is a foundational role with broad visibility and company-wide impact
- Design and implement a clear, lightweight operating model for how ideas move through capture → discovery → prioritisation → delivery
- Establish core product rituals (roadmap reviews, planning cadences, discovery forums, release readiness) and ensure they’re predictable, efficient, and widely adopted
- Develop templates, frameworks, and standards that support high-quality discovery and decision-making
- Proactively identify bottlenecks and lead improvements that increase speed, consistency, and alignment
- Partner with PMs, Engineering and TechOps to ensure robust instrumentation and clarity around key product metrics
- Build dashboards, reports, and telemetry views that provide trusted insight into product performance and customer behaviour
- Consolidate data and signals from Sales, CS, Marketing, Support, research, and analytics into clear, actionable narratives
- Produce regular insight briefs that inform strategy, surface emerging opportunities, and strengthen prioritisation
- Ensure GTM teams have a clear, anticipatory view of product strategy, roadmap changes, and release timelines
- Lead cross-functional launch governance, aligning timelines, dependencies, and communication across teams
- Facilitate centralised forums - Release Overviews, Sales Insights sessions, roadmap conversations - that bring teams together with shared context
- Maintain structured feedback loops, ensuring field insights reliably influence product decisions
- Manage and optimise our product management tooling ecosystem
- Configure workflows, define standards, and drive adoption across Product and Engineering
- Introduce new tools or automation where they meaningfully improve collaboration, visibility, or insight
- Support PMs with data, reporting, and tooling so they can stay focused on high-impact product decisions
- What Success Looks Like (6–12 months)
- A consistent, transparent product development flow used across the organisation
- PMs spending significantly more time on driving outcomes, and less on coordination or tooling
- Insight-driven reporting that informs roadmap conversations and strategic decisions
- GTM teams consistently aligned on roadmap, release timelines, and product messaging
- Product tooling that is well-configured, well-adopted, and tailored to how we work
- Noticeable improvements in product velocity, predictability, alignment, and decision quality
- You’ve become a strategic enabler for Product, clarity engine for GTM, and a partner trusted across the organisation
Salary benchmarks
Our take
The power of generative AI has made businesses across industries move quickly to adopt the technology. But this quick adoption has raised security concerns, especially surrounding how businesses can protect sensitive information without slowing down innovation.
This is where Harmonic Security steps in, with data protection built for the gen-AI era. It tracks AI adoption, use cases and risk, helping businesses to gain visibility into how their employees are using gen-AI, and monitor the exposure of their data to risky applications.
This approach means that businesses can detect data privacy risks while adopting gen-AI safely. So it's a welcome tool for those who want to build out a competitive edge without risking data breaches. It now plans to scale up its engineering and go-to-market efforts off the back of a successful funding round.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Oct 2024
$17.5m
SERIES A
Oct 2023
$7m
SEED
Total funding: $24.5m
Company HQ
Civic Center, San Francisco, CA
Leadership
Alastair Paterson
(Co-Founder & CEO)Board Member at GBx. Previously CEO at Digital Shadows, International Propositions Manager at Detica and worked in Mobile/Internet Research and Development at Hewlett-Packard.
Bryan Woolgar-O'Neil
(Co-Founder & CTO)Previously VP of Engineering at ReliaQuest, CTO at Digital Shadows, Technical Architect/Lead Developer at Aimia and Senior Developer at Detica.
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