Technical Support Advisor, Johnson Controls

Salary not provided

+ Performance-based bonuses to reward your impact

Entry and Junior level

Manchester

5 days a week in office

Thermal management, mission-critical building systems, energy efficiency & decarbonization solutions

Be an early applicant

Thermal management, mission-critical building systems, energy efficiency & decarbonization solutions

1001+ employees

B2BEnergyAutomation

Be an early applicant

Salary not provided

+ Performance-based bonuses to reward your impact

Entry and Junior level

Manchester

5 days a week in office

1001+ employees

B2BEnergyAutomation

Company mission

To create conditions that power the future.

Job

Company

Role

Who you are

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment
An interest in problem-solving
Excellent communication skills
Ability to convey technical information to a non-technical audience

Desirable

Experience in technical problem-solving
Experience providing customer service over the phone
Background in customer service

What the job involves

We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records
Diagnose and troubleshoot security alarm faults
Use a broad range of monitoring and programming software
Deliver excellent customer service to external residential and commercial customers
Handle bespoke and high-security customer requirements with discretion
Assist field engineers to ensure remote connectivity to alarm systems

Our take

It's no secret that data centres need huge amounts of power, but a lot of the energy they produce ends up as waste heat. And as AI drives demand for computing power, operators are under extra pressure to get more from the electricity and infrastructure they already have - without putting more strain on the grid.

Johnson Controls is tackling this by turning that wasted heat into something useful. Its absorption chillers can use heat from on-site generators to help power cooling, reducing the electricity required for cooling and potentially freeing up more computing capacity. At the same time, its OpenBlue platform uses AI to make buildings smarter by automatically optimising airflow and optimising the management of equipment and maintenance.

The early results are promising, as Johnson Controls says its technology can cut airside energy use by nearly 10% in some applications. Moreover, its data centre approach could unlock significant additional computing capacity. With this success, the company is now betting that combining thermal technology with AI-powered software will help buildings and data centres do more with less.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.7)

Trustpilot (1.7)

Company

Company HQ

Ballintemple, Cork, Ireland

Leadership

Joakim Weidemanis

(CEO)

Prior to joining Johnson Control in 2025, Joakim spent 13 years at Danaher Corporation. While there, they held various roles, including Executive VP.

Chris Bontempo

(CMO)

Prior to joining Johnson Control in 2024, Chris spent nearly 19 years at IBM. While there, they held various roles, including VP of Cloud & Cognitive Software (Americas) and CMO of IBM Americas.

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