Customer Success Manager, Airbyte
$125-145k
+ Variable & equity
More information about location
3 days a week in office
Open-source data integration platform
Be an early applicant
Open-source data integration platform
101-200 employees
Be an early applicant
$125-145k
+ Variable & equity
More information about location
3 days a week in office
101-200 employees
Company mission
Making data available and actionable to everyone, everywhere.
Role
Who you are
- Experience: 3+ years in a customer success, account management, or similar role, preferably in B2B SaaS or data-focused solutions
- Technical Acumen: Strong familiarity with data integration solutions, APIs, ETL processes, and enterprise data systems is highly desirable
- Customer-Centric Mindset: A proven track record of building strong customer relationships and delivering exceptional results
- Strategic Problem-Solving: Ability to think critically and craft tailored strategies for complex enterprise environments
- Communication Skills: Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Proactivity: Self-starter who thrives in a dynamic, fast-paced environment and is excited to shape a new function
- Team Collaboration: A strong team player who can work cross-functionally to achieve shared goals
What the job involves
- As our first Customer Success Manager, you’ll play a pivotal role in driving customer satisfaction, adoption, and retention among our enterprise customers
- You’ll collaborate closely with stakeholders to ensure they achieve their desired outcomes with our platform while identifying opportunities for growth and advocacy
- You’ll also help shape our customer success processes and strategy, setting the foundation for a high-impact team
- Customer Onboarding & Enablement: Lead enterprise customers through onboarding, ensuring a seamless implementation process and setting them up for long-term success
- Relationship Management: Build trusted partnerships with customer stakeholders, including IT, data teams, and business leaders
- Product Adoption & Advocacy: Proactively drive product adoption, helping customers unlock the full potential of our platform to meet their business goals
- Proactive Engagement: Monitor customer health, anticipate challenges, and deliver proactive solutions to prevent churn
- Issue Resolution: Act as a problem solver, collaborating with internal teams (support, engineering, product) to resolve customer issues effectively
- Expansion Opportunities: Identify upsell and cross-sell opportunities aligned with customer needs and work with sales to realize them
- Customer Feedback: Collect and relay insights to the product and engineering teams to influence improvements and new features
- Metrics & Reporting: Track and report on customer success metrics (adoption rates, NPS, retention, and expansion) to ensure measurable impact
Our take
Historically, data teams have had to build and maintain their own data connectors, often having to work around pre-built connectors, as most “long tail” data connectors are not supported by closed-source ELT technologies.
Airbyte’s open-source data integration platform is setting the new standard of moving and consolidating data from different sources to data warehouses, data lakes, or databases, enabling teams to adapt pre-built connectors to fit their unique needs.
Over the last year, more than 9,000 companies have synced data using Airbyte, connecting PostgreSQL, Facebook Ads, Salesforce, Stripe, (and more) to destinations including Snowflake, BigQuery Databricks and Redshift. The company also made a strategic move in acquiring Grouparoo and integrating with Dagster.
The unicorn company has raised significant Series B capital (led by Altimeter Capital and Coatue Management). Since its launch in mid-2020, Airbyte has become the fastest-growing open-source data integration platform, and launched the first open-source Python library for moving data, indicating that it is well set to maintain its growth trend.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$150m
SERIES B
May 2021
$26m
SERIES A
Total funding: $181.2m
Company benefits
- Fully Remote Flexible Work Environment
- Heath/Dental/Vision/ Life Insurance
- 401k
- Short/Long Term Disability
- Co-Working Space
- 100% Travel Expenses Covered to Come Visit Headquarters
- Continuous Learning/Training
Company values
- We are the CEOs of our Projects: We embrace responsibility and we passionately pursue our goals. As part of the team, we always make decisions and act in the best interest of Airbyte
- We are Constructively Critical: We have intellectual integrity and the courage to express our thoughts and concerns. We give feedback in a constructive way and always look for ways to improve the status quo
- We are Humble yet Confident: We have strong convictions and opinions; both of those are loosely held. We share our talents and perspectives, we recognize our limitations, and we welcome being challenged
- We are Respectful & Caring: We respect and care for our teammates, our customers and our community. We seek to understand them, and we support their journey forward
Company HQ
The Castro, San Francisco, CA
Articles
Leadership
Michel Tricot
(CEO)Founding Member & former Director of Engineering at rideOS. Previous Director of Engineering - Head of Integrations, Tech Lead, and Senior Software Engineer at LiveRamp, An Acxiom Company. Worked as Software Engineer at both Murex and Rapleaf (Senior), and was an R&D Engineer at FactSet Research Systems.
John Lafleur
(COO)Former COO, CEO, and Board Member at CodinGame. Co-Founder of As-App, StreamNation (former Head of Product), and Anaxi (former COO). Worked as a Technology Transfer Officer at Ecole Polytechnique.
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