Strategy and Operations Lead, ClassDojo
Dojo Tutor
$140.5k
Salary dependent on location
Communication app for primary schools
Be an early applicant
Communication app for primary schools
201-500 employees
Be an early applicant
$140.5k
Salary dependent on location
201-500 employees
Company mission
To give every kid on Earth an education they love by enabling teachers to build students' confidence, encouraging them to become lifelong learners.
Role
Who you are
- 7+ years of experience owning and optimizing complex programs or processes in a fast-paced, tech-enabled business
- Track record of delivering measurable business results, especially in ambiguous or rapidly evolving environments
- Strong analytical skills, including knowledge of SQL and ability to run queries
- Bias for action and iterative improvement
- Creativity, scrappiness, and the ability to get both deep into the weeds and to have a high-level view of the overall business so you can focus on the opportunities that will drive the most impact
- Experience using AI to optimize processes and a strong learner mindset; you’re eager to learn new tools and stay on the cutting edge
- (Nice to have) Experience gathering user insights and/or driving storytelling, messaging, or positioning
What the job involves
- We’re seeking a highly analytical and creative operator to own and optimize core programs and processes for our Tutor business end-to-end. This role will be accountable for defining and hitting clear, business-critical targets across a range of high-impact workstreams
- We consider the work you’ll do to improve our programs and processes to be a critical lever for efficiency gains, quality improvement, and business growth.
- Your job is not only to save costs and make our processes more efficient but also to find ways to strengthen our offering and increase top-of-funnel growth and retention on both sides of our marketplace through your strategic process improvements
- Tutor Acquisition: Sourcing qualified tutors, optimizing acquisition funnels, and driving yield, speed, and quality improvements
- Session Experience: Defining and raising bars for session quality and safety, ensuring all tutoring sessions are reviewed promptly and consistently exceed expectations
- You’ll collaborate cross-functionally with operators, data scientists, product managers, marketers, designers, and engineers to identify bottlenecks, craft experiments, and iterate toward business outcomes. This is a senior role with significant ownership and growth potential
- Own and continuously improve strategy and operations for the Tutor business, with accountability for key performance metrics
- Lead projects from identification through execution, including setting strategy, running tests, and iterating based on results
- Partner cross-functionally to align operational improvements with broader business goals
- Mentor other strategists and operators by offering feedback and leading cross-functional programs
Our take
ClassDojo started as a classroom management tool, which teachers can use to reward and influence good conduct at school. Beyond this, it has grown into a communication platform for teachers, students and their families, used by 95% of schools in the US, with a total of over 51 million users worldwide.
ClassDojo has had an interesting journey since its 2011 launch, growing steadily but struggling to turn a profit for almost a decade. However, the launch of its monetized communication app and tripled revenue as online learning became the norm during the pandemic propelled ClassDojo to success.
This success has led to significant venture capital investment, which is intended to evolve the company once more, from a communication app into an extracurricular learning platform and creative space for current ClassDojo users. The size and loyalty of ClassDojo’s user base, as well as the company’s sure-footed survival and growth over the last decade led to the company acquiring Y Combinator graduates Prendea in 2022, expanding its operations into Latin America and solidifying a promising future for the company.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2022
$125m
SERIES D
Sep 2021
$125m
SERIES D
Total funding: $346.1m
Company benefits
- Work from home opportunities
Company HQ
SoMa, San Francisco, CA
Leadership
Sam Chaudhary
(CEO)A Cambridge graduate and Y Combinator alumnus. Was a Business Analyst at McKinsey and worked in Product at OneFineStay.
Liam Don
(President)Studied Computer Science at Durham University. Worked as a Games Developer at Jagex and researched Technology Enhanced Learning at Durham.
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