Principal Customer Success Manager, Egnyte
$115-130k
Cloud content governance platform
Open for applications
Cloud content governance platform
1001+ employees
Open for applications
$115-130k
1001+ employees
Company mission
To enable organizations of all sized to unlock their content's full potential.
Role
Who you are
- Experienced: 7+ years as a Customer Success Manager, Account Manager, and/or Account Executive working with existing customers
- Enterprise Ready: 5+ years working with large, strategic, customers where you built relationships with multiple stakeholders
- Executive Presence: Can engage in executive-level conversations, reflecting well on Egnyte in the process
- Leadership: The ability and willingness to raise the bar of your colleagues by sharing perspective on what helps you perform at the high level you do
- Industrious: Willing to put in the work
- Communication: Excellent written and verbal communication skills
- Education: Bachelor’s degree or equivalent
What the job involves
- As a Principal Customer Success Manager – Strategic Accounts, you will be at the center of ensuring a great experience for Egnyte’s largest, and most strategic, customers
- You will do so by serving as an extension of your customers’ teams, and by coordinating and leading your Egnyte teammates to ensure your customers know they are at the center of everything you do, and that Egnyte does
- You will couple your proactive and communicative nature with a hunger to learn and become an Egnyte subject matter expert, enabling your customers to experience tremendous value as a product of working with you and working with Egnyte
- Engage with Egnyte’s largest and most strategic customers
- Develop multi-threaded, multi-level, relationships at these accounts (seeking and coordinating involvement between senior leaders at both the customer and Egnyte)
- Prepare and deliver impactful Business Reviews with your assigned accounts
- Effectively communicate where your accounts are realizing value and where your accounts could realize more value
- Stay up to date with the latest Egnyte functionality and enhancements, and communicate these developments effectively to the appropriate personas
- Coordinate internally to ensure your accounts are receiving the highest level of service and to enable Egnyte to improve from your customers’ feedback
- Identify, recommend, and assist with new use cases at your accounts
- Own a retention target for your assigned book of business
Our take
Cloud-based solutions for data management, security and GDPR compliance are increasingly important to the management of tech businesses. However, the tools currently used are modular and result in systems becoming complicated and time-consuming to use effectively.
Egnyte provides an integrated solution for GRDP compliance and data security. The startup reduces the likelihood of digital threats whilst maximizing efficiency for data management and compliance. Through these means, the software can locate, secure and lock down data to ensure security and compliance are taken care of within a single software package.
The company originally focused on data management, offering compliance and security as optional add-ons. However, due to the increasing complexity of data regulations, Egnyte switched to a more unified approach. The company is held in high regard, within an industry set to reach a value of $36.81B by 2029, ranking number 1 in several G2 reports.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2018
$75m
GROWTH EQUITY VC
Dec 2013
$29.5m
SERIES D
Total funding: $137.5m
Company benefits
- Comprehensive benefits
- Company equity depending on role and level
- Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
- Paid holidays and sick time
- 401(k) Retirement Plan (Traditional and Roth)
- Health Savings Account (HSA) and Employee Assistance Program (EAP)
- Paid Maternal, Paternal, and Adoption Leave to help you grow your family
- Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
- Your own Egnyte account with lifetime access
Company HQ
Mountain View, CA
Articles
Leadership
Vineet Jain
(Co-Founder & CEO)Prior to Egnyte, they founded and successfully built Valdero. They have held a rich variety of Senior Operational positions at KPMG and Bechtel.
Rajesh Ram
(Co-Founder & Chief growth Officer)Held executive roles within Egnyte's Product Management and Engineering functions. Their strength in defining, delivering and supporting software solutions was developed while at Oracle, KPMG consulting and Valdero Corporation.
Amrit Jassal
(Co-Founder & CTO)An Official Member of the Forbes Technology Council, they have extensive experience in building large-scale, highly available systems all over the world. In the past, they have deployed such systems at Cisco, Fujistu and Sun Microsystems. Prior to Egnyte, they served as the CTO of Valdero.
Kris Lahiri
(Co-Founder & Chief Security Officer)Prior to Egnyte, they spent many years in the design and deployment of large-scale infrastructures for Fortune 100 customers of Valdero and KPMG Consulting.
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