Customer Success Manager, WellSaid Labs
£78-94k
OTE
+ Stock Options
AI text-to-speech technology
Job no longer available
AI text-to-speech technology
21-100 employees
Job no longer available
£78-94k
OTE
+ Stock Options
21-100 employees
Company mission
To empower everyone with AI voice.
Role
Who you are
- To thrive in this role, you ideally have successfully built strong relationships with customers to ensure satisfaction and revenue retention/growth.
- You are able to communicate clearly and effectively with your book of business in order to act as their trusted advisor and product expert
- 3+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role
- Bonus: able to speak fluent German
- Experience working in fast-paced or startup environments
- Experience with SaaS applications
- Experience with ZenDesk, HubSpot Support, or related ticketing systems
- Must pass a pre-employment background check
What the job involves
- As CSM, you will serve as the primary contact throughout the entire customer relationship.
- This includes onboarding new customers, training end users, ongoing technical support, and partnering with your Expansion Account Executive team to identify upsell/cross-sell opportunities and secure renewals
- Onboard customers, understanding their use cases and workflows
- Clearly communicate best practices to customers
- Identify and engage accounts at risk, and implement methods to avoid churn
- Further the understanding of customer outcomes through ongoing collection and analysis of data
- Document and report the voice of the customer to product and sales
- Provide strategic support to customers and help them craft voice-overs for their productions
- Increase adoption and revenue across the existing book of business
- Insightfully anticipate customer needs and proactively offer assistance
- Be a product expert, deeply understanding the various customer use cases and product features to meet their needs
- Clearly communicate exciting new product updates/functionalities and upcoming webinars with customers
- Address customer inquiries and requests through various channels of communication (email and live chat). Communication should be timely, professional, and friendly; building rapport with customers
- Advocate for customers' needs and issues through strategic collaboration with different departments, including customer success, sales, product, engineering, or ethics teams, to provide a seamless customer experience and resolution
Application process
- An intro call with our recruiting team (25-30 minutes)
- An initial “phone” screen with the hiring manager (45 minutes); if there’s a match we’ll schedule an interview loop with the team
- A short written assessment
- An Interview loop with 2-3 interviews (30 minutes - 1 hour each) with the team members you will be potentially working with
- All interviews will be remote via Google Meets; we are happy to make accommodations you might need to feel set up for success in our process
Our take
WellSaid Labs offers creative teams a real time text-to-speech engine that leverages AI to produce natural-sounding voice overs and clips, all based on the voices of real people.
The most common rebuttal to this kind of technology is how it can be used with malicious intent – deepfakes being the most pertinent concern. This is precisely why WellSaid Labs has no current intention to bring its product to a consumer market – a wise decision. It’s also worth noting that all its voice samples are provided with consent of the original talent.
Provided the pricing point is right, there’s an obvious attraction to being able to quickly create audio content at an enterprise level. And the fact that the startups first major funding round was oversubscribed indicates that investors see this attraction too. It'll be an interesting company to keep an eye on in coming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
67% employee growth in 12 months
Company
Funding (1 round)
Jul 2021
$10m
SERIES A
Total funding: $10m
Company HQ
Northlake, Seattle, WA
Leadership
Michael Petrochuk
(Founder & CTO)Previously founded AI fashion advice app Wardrobe.Tips and location based social network Chirpp. Former Developer and Engineer at vCita and Stylize, also interning at Google and Uber.
Brian Cook
(CEO)Founder of Incredible Capital. Previously co-founded and served as the CEO at Hyperfish, Nintex, and OBS.
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