Relationship Executive, Cancer Research
12 Month Fixed Term Contract
More information about location
Cancer prevention, awareness and research charity
Be an early applicant
Cancer prevention, awareness and research charity
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To prevent, control and cure cancer through ground-breaking research.
Role
Who you are
- Experience of providing excellent customer service
- Strong communication skills, in both verbal and written form with an ability to influence others using clear, candid communication - predominantly over the phone
- Good listening skills to build effective and valuable relationships with supporters
- Excellent organisation and time management skills
- Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues
- Excellent attention to detail and experience of entering and managing data in a database system
- Ability to understand the fundraising or charity/voluntary sector
- Applicants must be willing to work flexibly with the ability to travel for internal meetings across the division as necessary. Home office space with secure storage required
- If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you
What the job involves
- Reports to: Regional Team Manager
- Directorate: Marketing, Fundraising & Engagement
- Hours: Full time 35 hours per week
- We’re looking for an inspiring Relationship Executive to work within the regional team to manage individual, group and corporate supporter relationships
- This role will provide an exceptional level of service, predominantly over the phone and by mail and email, to help maximise in year and lifetime value, and transition relevant supporters to Relationship or Legacy Managers to extend their journey
- Manage initial and ongoing contact for low, mid value and light touch relationships including and not limited to; individuals, fundraising groups, legators, corporate organisations, and new legacy enquirers follow up and acquisition
- Provide excellent customer service to support fundraisers via phone, mail and e-mail, enhancing their fundraising experience and driving increased income and lifetime value
- Provide timely contact to supporters at various stages of their fundraising journey, providing reward, recognition, and fundraising materials as required to increase long term loyalty and increase propensity to leave a gift in their Will
- Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team
- Identify supporters with high value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximise income and build long term relationships, including legacy journeys
- Responsible for achieving agreed income target and support regional budgets by reporting on and setting monthly targets
- Work with wider divisional team and drive supporter recruitment and re-engagement
- Ensure supporter records are entered and maintained on systems and associated pipelines
- Ensure you are compliant with Fundraising Regulator and Charity Commission regulations, up to date with CRUK policies and procedures, and operating in line with Institute of Fundraising best practice
- Build internal networks for collaboration and knowledge sharing across the region and department, with experience of working with colleagues to find new or better ways to do things and to make changes appropriately
Application process
- Closing date: 5th April 2026 23:55
- This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment
- CVs are required for all applications; but we won’t be able to view them until we invite you for an interview
- Recruitment process: Competency based interview
- Interview date: 15th April
Our take
The world’s largest independent cancer research charity, Cancer Research UK (CRUK) was founded from a merger between the Cancer Research Campaign and the Cancer Research Fund in 2002. CRC and ICRF had been long-standing pinnacles of the British medical institution, their work dating back to 1902 and 1923 respectively, and the merger signalled a strong step forward for UK medical institutes’ global influence.
A multi-armed charity, CRUK uses both grant-funded researchers and its own employed staff to research the treatments and causes of cancer, whilst its striking advertising and marketing campaigns are responsible for influencing public policy on the causes, prevention, and treatment of the disease. An example of a significant public campaign was Stoptober, which appeared to have triggered a third of a million smokers at the time to try quit tobacco throughout the month of October.
Alongside its pharmaceutical efforts, in 2023 CRUK funded clinical trials for the first-ever proton beam therapy for breast cancer, indicating a focus on technological innovations in the fight against cancer. On this subject, CRUK has also taken part in a billion-pound investment in the Francis Crick Institute, a biomedical research institute that is aiming to make England an international leader in the industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company HQ
Stratford, London, UK
Leadership
Michelle is a Trustee at the Francis Crick Institute and an Advisory Council Member at The King's FUnd. Previously, she served as a Non-Executive Director at NHS England and as CEO at the MS Society.
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