Customer Service Operations Associate, Wolters Kluwer

Filing Manager

$44-60.2k

Target salary range for CA, CT, CO, HI, NY, WA, and may vary for other locations, This role is eligible for Bonus

Windows

Junior and Mid level

Austin

Boston

Chicago

Denver

New York

2+ days a week in office

AI-powered solutions for professionals

Job no longer available

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Job no longer available

$44-60.2k

Target salary range for CA, CT, CO, HI, NY, WA, and may vary for other locations, This role is eligible for Bonus

Windows

Junior and Mid level

Austin

Boston

Chicago

Denver

New York

2+ days a week in office

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

Exceptional interpersonal skills to communicate with government agencies and colleagues
Live within 50 miles of one of our US locations and can work a hybrid schedule, reporting to an office two days a week
Use of considerable tact and discretion when dealing with sensitive data
Ability and desire to work in a fast-paced environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Excellent attention to detail and high degree of accuracy and consistency
Top of the line organization skills in all facets of project workflow
Superb time management skills
Ability to maintain a customer centric focus and work ethic at all times

What the job involves

The Customer Service Operations Associate role offers growth potential opportunities, professional development, an engaging small team environment, a hybrid work opportunity from any US office, weekends off, and amazing benefits
The Customer Service Operations Associate (“CSOA”) - Filing Manager is a member of the Account Services Department within CT’s Business Licensing (“BL”) Team. CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients
Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday (Shift includes an hour-long lunch break and two 15-minute breaks but there is flexibility if needed)
Review, prepare and file standard, advanced and specialized licenses and registrations across a variety of clients and industries
Ensure customer intake requests are accurate and relevant for filings ordered
Submit 50-100 applications per week (varies based on complexity of filings)
Maintain 50+ business license renewal portfolios in compliance by following established workflows and processes
Work closely with Customer Success Associate-Account Managers (“CSA”) to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL’s onboarding and/or research teams
Operate efficiently within an internal collaborative team environment

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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