Technical Integration Engineer , Method Financial

• We’re looking for a candidate who wants to drive customer initiatives forward through thoughtful problem-solving, technical expertise, organizational planning, and outstanding execution
• 3-8 years of experience in a technical customer engineering role ideally with fintech and/or API-focused companies
• Experience working with some combination of Node / JavaScript, React (or similar framework), Postgres (or similar relational database), and MongoDB / NoSQL
• Familiarity with modern web services and APIs
• Have the ability to work with a high degree of autonomy but also enjoy working dynamically with a wide range of people, both internally and externally
• Have the motivation and flexibility to work well in a high-growth environment where things change quickly
• Have strong communication skills, both verbal and written, and be able to work under pressure to solve technical problems for Method’s customers

Desirable

• As a Technical Integration Engineer, you’ll work closely with Method’s customers, as well as our Customer Success and Engineering teams
• Research, troubleshoot, develop, and implement creative solutions for our customers
• Act as a Method Subject Matter Expert (SME) by working closely with our Engineering and Customer Success teams
• Create and update documentation for frequently asked questions to help drive customers towards self-sufficiency and to increase leverage across teams. (The most useful docs will not just include answers, but also troubleshooting steps and key data customers can collect to help them self-diagnose problems!)
• Identify patterns and contribute to product and system improvements
• Improve engineering’s tools and documentation processes
• Ensure an excellent Method experience for our customers, and gather feedback on ways that Method can build the next generation of user-focused solutions