Customer Success Specialist, EliseAI
$70-90k
+ Stock options
More information about location
AI leasing agent & assistant
Be an early applicant
AI leasing agent & assistant
101-200 employees
Be an early applicant
$70-90k
+ Stock options
More information about location
101-200 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- This role is ideal for someone with strong operational or customer-facing experience who is ready to deepen their expertise in Customer Success
- 1–3 years of professional experience in customer-facing, project coordination, or support roles
- Strong communication skills and a clear, organized working style
- Comfortable navigating ambiguity and collaborating across multiple teams
- Interest in growing into a full Customer Success Manager role over time
- Experience in SaaS, real estate, or healthcare industries is a plus
- Eagerness to develop deep product expertise to better support customer outcomes
- Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus
What the job involves
- As a Customer Success Specialist, you will support our customer success team. This is a customer-facing, strategic role that works closely with Customer Success Managers to help customers achieve long-term success with our platform
- You will contribute to onboarding, engagement, and retention by leveraging data, developing product expertise, and collaborating cross-functionally to enhance the customer experience
- You will play a critical role in onboarding, customer outreach, and helping customers derive meaningful value from the platform
- Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
- Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
- Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
- Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
- Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
- Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
- Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
- Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI
Our take
Contactless human interaction through technology has thrived in recent years, and this has impacted the real estate industry greatly. A significant reexamination is needed in regard to how estate agents serve and communicate when in-person interactions are less feasible. EliseAI, previously MeetElise, provides AI-powered leasing agent software that aims to solve this problem.
The company deploys machine learning to fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The startup claims that their software increases conversion rates from traditional leasing methods and tools by more than 65%, responding instantly to 90% of custom inquiries for over 250,000 properties. 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
Estate agents across the globe have developed digital platforms to serve customers digitally. However, EliseAI presents an all-in-one solution that aims to support estate agents and their clients, regardless of whether in-person communication is possible. Funding secured by the company will be used by to propel its growth and prop up its already secured equity capital.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2024
$75m
SERIES D
Jun 2023
$35m
SERIES C
Total funding: $141.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company HQ
Midtown South, New York, NY
Leadership
Minna Song
(CEO)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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