Vice President of Deployment & Customer Operations, Teleo

• 10+ years of progressively responsible leadership across deployment operations, customer operations, field operations, implementation, customer success, program management, or related functions
• Proven track record leading customer-facing operational organizations
• Experience managing complex deployments involving hardware, software, networking, and field operations
• Demonstrated ability to build scalable operational processes and organizations
• Strong cross-functional leadership skills with experience coordinating engineering, manufacturing, product, and customer-facing teams
• Excellent customer-facing communication and executive relationship management skills
• Strong analytical, organizational, and operational problem-solving capabilities
• Comfortable operating in an early-stage environment with ambiguity, limited resources, and rapid iteration
• Willingness to travel regularly to customer sites

Desirable

• This is a unique opportunity to join a team building technology with real-world impact. You will work on cutting-edge 100,000-pound autonomous robots and engineer complex systems at the intersection of hardware, software, robotics, and AI
• Teleo deployments are unlike traditional software implementations
• Every customer deployment involves a combination of heavy equipment, networking infrastructure, cellular connectivity, machine retrofits, software systems, field operations, operator training, commissioning, and ongoing customer success
• We are looking for an exceptional Head of Deployment & Customer Operations to build and lead the organization responsible for every customer engagement following contract signature
• You will own the successful delivery of Teleo deployments—from customer onboarding and site readiness through production operation and long-term customer success
• Your organization will ensure that every deployment is executed safely, efficiently, and predictably while enabling customers to realize meaningful operational value from Teleo's technology
• You will work closely with Commercial, Engineering, Product, Manufacturing, Supply Chain, and Field Operations to build repeatable deployment processes, scale operational excellence, and create an outstanding customer experience
• As one of Teleo's senior leaders, you will play a central role in defining how the company scales customer deployments globally
• Own the entire customer journey following contract execution
• Lead customer onboarding, deployment planning, site readiness assessments, and commissioning activities
• Coordinate networking infrastructure deployment, machine retrofits, operator training, acceptance testing, and production go-live
• Ensure every customer deployment meets operational, schedule, quality, and safety objectives
• Serve as the executive owner responsible for successful customer outcomes
• Own customer outcomes beyond initial deployment
• Build long-term relationships with customer executives and operational teams
• Lead customer business reviews and monitor customer health metrics
• Ensure customers achieve measurable operational improvements and return on investment
• Identify opportunities for fleet expansion and long-term strategic partnerships
• Build mechanisms for capturing and prioritizing customer feedback across the organization
• Design and build the systems, processes, and tools required to scale deployments globally
• Develop repeatable deployment playbooks, commissioning procedures, and operational standards
• Establish deployment KPIs, dashboards, forecasting, and capacity planning processes
• Continuously improve deployment efficiency, quality, and predictability
• Build an operational organization capable of supporting hundreds of deployed machines across multiple customer sites
• Partner closely with the CEO and executive leadership team on operational strategy and company growth
• Work cross-functionally with Commercial, Engineering, Product, Manufacturing, Supply Chain, Finance, and Field Operations to deliver customer commitments
• Provide operational insights and customer feedback to influence product direction and strategic priorities
• Help build the organizational capabilities, processes, and culture required to scale Teleo into a category-defining robotics company
• Recruit, develop, and lead world-class teams spanning deployment operations, program management, field operations, commissioning, and customer success
• Establish organizational structure, performance metrics, and career development paths aligned with company growth
• Foster a culture of ownership, accountability, urgency, customer obsession, continuous improvement, and operational excellence
• Teleo isn't simply shipping products—we're transforming how heavy equipment is operated
• As Head of Deployment & Customer Operations, you will build the organization responsible for turning customer commitments into successful real-world deployments. Every machine that enters production, every operator who adopts our technology, and every customer who expands their fleet will be a direct reflection of the systems and teams you build
• This is a unique opportunity to define what world-class customer operations look like for one of the most exciting companies in industrial robotics