Director of Customer Success, Covera Health
Medmo
$165-185k
+ Bonus
Advanced clinical analytics for healthcare
Job no longer available
Advanced clinical analytics for healthcare
21-100 employees
Job no longer available
$165-185k
+ Bonus
21-100 employees
Company mission
To aid healthcare providers and payers in a shared quest to better define, measure, and deliver the highest standard of care to patients everywhere.
Role
Who you are
- Although we are a remote-first company, this role involves periodic travel to meet with customers in-market, as well as to attend select industry events. Travel needs will vary and evolve over time. Most likely we anticipate this occurring 3x per quarter, for 2 days per trip
- 10+ years of progressive experience in Customer Success, Account Management, or Operations within the primary care, value-based care, digital health, or health plan space
- Proven track record of managing executive stakeholders. You must have the executive presence to command a room with C-suite executives and clinical leadership
- Deep, intuitive understanding of how physician organizations think, act, and measure success
- Domain expertise in Medicare Advantage, primary care, or value-based care programs preferred
What the job involves
- Function Building: Accelerate the evolution of Medmo’s Customer Success function - defining the CS playbook, account health-scoring and segmentation, the QBR and reporting cadence, and the standard sales-to-CS handoff intake
- Account Retention & Growth: Drive expansion on existing accounts through executive management of stakeholders while leveraging client performance and ROI data. Our accounts represent a material expansion opportunity as we “land and expand” clients, you will be at the forefront of growth
- Relationship Management: Take account ownership and provide relationship management across the customer base, including key personnel. Host regular touchpoints with key personnel to maintain relationships, discuss issues, report on performance, and flag growth opportunities
- Client Advocacy: Act as the strategic sponsor and primary proxy for the client during onboarding, and ongoing operations, ensuring their business goals and requirements are clearly communicated to Medmo’s internal Operations and Product teams and issues are escalated and addressed
- Customer-Specific Reporting: Lead recurring reporting and business reviews, including operational reports, monthly reporting, QBRs, and annual strategic meetings. Leverage clean data exports from Operations and advanced analytical tool skills to manipulate, analyze, and extract actionable insights
- Sales Hand-off: Manage a structured account handoff intake from Business Development at close, including scope, pricing, and commitments
Our take
Covera Health's study of advanced imaging technology found complex diagnoses to have error rates of 30% or more. Their answer has been to develop powerful AI-powered analytics tools to assist radiology providers in improving diagnostic accuracy, thereby reducing patient harm and healthcare expense.
It is a promising area in which to develop and deploy AI tools. Covera benefits from cloud-based access to medical records stretching back over a decade, and millions of associated data points, to refine and train their error recognition software.
Moreover, Covera is tapping into an expanding market. Not only do they serve providers in all 50 US states, they’re specializing in a niche area of a market that is expected to reach just over $80 billion by the end of 2026. Healthcare analytics is expected to revolutionize the field over the next few years, and Covera is positioning itself as a strategically specialized player.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2026
$20m
GROWTH EQUITY VC
Nov 2023
$25m
SERIES C
Total funding: $106m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Parental Leave
- Unlimited Wellness Days
- Health Reimbursement Account
- Home, Office & In-Between
- Home Office Stipend
- Pre-Tax Commuter Benefits
- Discounted Citibike Membership
- High-Rise Offices with Lots of Light
- Cold Brew & Beer On Tap
- Fully Stocked Kitchen & Snacks
- Retirement & Development
- Fee-Free 401(k) Plan
- Annual Stipend for Personal Development
Company HQ
Hudson Square, New York, NY
Leadership
Ron Vianu
(Founder & CEO)After studying at New York University, Ron founded Park East Medical where he worked for 3 years, before serving as CEO of Transcion for 9 years. Having founded Spreemo Health in 2010, he used this experience to found Covera Health in September 2017, serving as CEO since.
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