Workplace Experience Manager, Valon Mortgage

• This is a dual-role for someone who thrives in high-impact environments, can handle confidential matters with discretion, and brings warmth, precision, and efficiency to every aspect of their work
• This role requires someone who is comfortable with after-hours requests and excels in dynamic, fast-paced environments where no two days look the same
• 3–5 years of combined experience as an Executive Assistant and/or Office Manager (or similar hybrid roles)
• Proven ability to manage high-level executives and juggle competing priorities with speed and professionalism
• Strong sense of discretion and good judgment—especially with confidential or time-sensitive matters
• A natural host: thoughtful, attentive, and proactive about creating a great in-office experience
• Tasteful and budget-conscious when planning events and ordering for the office
• Self-starter who thrives in fast-paced, high-ownership environments
• Excellent communicator, both written and verbal
• A warm presence and great judgement – you know how to read a room, resolve an issue, or spot a broken printer before anyone else notices
• Tasteful, thoughtful and budget savvy
• Strong communication skills, both verbal and written
• Knowledge of Google Suite (Docs, Sheet, Slides, etc) and Gmail
• Self-motivated while having a positive attitude

Desirable

• We’re hiring a highly organized, resourceful, and emotionally intelligent Executive Assistant & Workplace Experience Manager to support both our executive team (CEO and COO) and our NYC office operations
• You’ll be a trusted right hand to our CEO and COO—managing fast-moving schedules, booking complex travel, and staying ahead of day-to-day needs
• You’ll also own the experience of our NYC office: creating a space that’s thoughtful, functional, and energizing for our growing team
• Manage complex, ever-changing calendars for the CEO and COO—including scheduling across time zones, investor meetings, internal planning, and offsites
• Coordinate logistics for travel, board meetings, and client visits
• Anticipate needs before they arise, with responsiveness to time-sensitive or off-hours requests
• Prepare agendas, notes, and follow-ups for executive priorities
• Track cross-functional initiatives to help keep leadership focused and efficient
• Run day-to-day operations of the NYC HQ: keep supplies stocked, manage the kitchen and conference rooms, welcome guests, and liaise with vendors and building management
• Design and execute weekly and monthly team rituals—meals, happy hours, appreciation events, and cultural moments that strengthen team connection
• Deliver exceptional first-day onboarding experiences for new hires in NYC
• Partner with our Arizona-based workplace team to support remote employees and company-wide moments (gifting, recognition, etc.)
• Help plan and coordinate events in our San Francisco office as we expand our West Coast presence
• You’ll sit at the heart of Valon—shaping the daily rhythm of the company, supporting our most senior leaders, and crafting an environment people genuinely enjoy coming to
• You’ll join a high-trust, low-ego team that values clarity, ownership, and thoughtful execution. And you’ll have the runway to make this role your own