Product Manager, Oscar Health

• 4+ years of experience collaborating cross-functionally among engineers, designers, operations experts, and others in a Product Management or Product Management-adjacent role
• 2+ years of experience in driving rigorous prioritization processes
• 2+ years of experience with tech systems and understand basic technology infrastructure such as backend services, database relationships, and leveraging database tools such as SQL
• Platform-minded: You are comfortable with problems of scale. You understand basic technology infrastructure such as backend services, database relationships, and API design

Desirable

• We're hiring a Product Manager to join our Care & Coverage Product team, with a focus on further developing our Communications Platform, which we consider integral to driving improved outcomes for our members
• Oscar Product is a growing, fast-paced team that utilizes technology and design to revolutionize healthcare. As a Product Manager, you’ll play a pivotal role in guiding problem-solving and accelerating your team’s execution
• In this role, you’ll have the opportunity to work on a problem space that includes scaling our existing communication platform, extracting and presenting valuable insights from the platform to core Client teams, enhancing our communication infrastructure with various machine learning features (including ensuring our platform supports newly emerging AI use cases), and expanding our platform with additional channels
• You will report to the Senior Product Manager responsible for Communication and Customer Service Technology
• Define and execute on the vision, strategy, and roadmap for product investments that power our Communication platform
• Define OKRs and KPIs of a product team focused on sending/receiving communications at scale and empowering Client teams to provide rich insights from the communications they send/receive
• Collaborate with engineers, product managers, and operations partners to gather insights on user needs and ship innovative functionality that improves operational and financial efficiency goals
• Articulate crisp and thorough requirements and clearly communicate them across stakeholders, incorporating data and user research insights
• Problem solve issues across teams to quickly diagnose root cause and move to resolution factoring in trade-offs on speed, scalability and quality
• Spearhead complex initiatives with ability to influence without authority. Manage timelines, cross-functional team accountability, and risk identification
• Compliance with all applicable laws and regulations
• Other duties as assigned