Site Reliability Engineering Manager, Daxko

• Bachelor’s degree - technical discipline preferred; OR equivalent experience
• 3 to 5 years of experience managing globally distributed team members
• 3 to 5 years of experience in a site reliability engineering capacity
• Solid foundation in the following technologies:
• Linux
• Web Servers (NGiNX / PHP / Traefik / F5)
• Virtualization Technologies (VMWare)
• Cloud Platforms (AWS, Azure)
• Containerization Systems (Docker, Kubernetes, Dynos)
• Caching technology (Redis / rabbitmq )
• Strong security mindset and experience implementing security controls
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment

Desirable

• The Site Reliability Engineering Manager manages all production assets for each product. This position’s responsibilities include: batching, upgrading, deploying new servers, organizing the teams workload, supporting engineering efforts, compliance, uptime, and performance monitoring.
• You’ll be responsible for prioritizing, organizing and leading your team on the execution of all work. The Manager assesses operational capabilities and performance to ensure the on-time delivery of quality products and services to all customers, both internal and external
• The Site Reliability Engineering Manager reports to the Vice President, Enterprise Architecture
• Supervisory Responsibilities:
• Sets and helps team understand performance targets and goals
• Evaluates and provides real-time feedback on performance
• Trains and/or ensures that team is properly trained for their specific roles
• Coordinates on-call rotation
• Coordinates training for staff
• Assists in resolving emergencies, such as a infrastructure or software outages
• Manages headcount and makes staffing decisions related to new hires and terminations
• Other Responsibilities:
• Oversee progress in achieving operational/production goals and objectives, especially with respect to quality, cost, and customer service
• Take the responsibility for uptime, data accuracy, and integrity
• Interact with Engineering Leads to assure alignment between teams
• Maintain business continuity for all production assets
• Ensure proper planning and prioritization using agile practices
• Ensure operations are in full compliance with all company and regulatory requirements
• Be a technical escalation point for your team
• Provide weekly reports on system availability, response, and capacity
• Manage on-call rotation among team members
• < 5% Travel Required
• Budget Responsibilities include ensuring fiscal responsibility for Hosting and Software licensing