Account Manager, Dow Jones
Corporate Subscriptions
$100-125k
Business news and financial information publishing
Be an early applicant
Business news and financial information publishing
1001+ employees
Be an early applicant
$100-125k
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- 5+ years of experience
- Strong ability to build and maintain relationships with clients
- Experience acting as a trusted advisor to ensure customers maximize the value of the product
- Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
- Experience gathering customer feedback and collaborating with internal teams (Product, Support, Marketing) to drive improvements
- Background in subscription-based sales or enterprise account management
- Proficiency in Salesforce or other customer success platforms
What the job involves
- Our corporate subscriptions team is seeking a Customer Success Manager (CSM) to drive customer retention and revenue expansion
- This role requires a mix of relationship management, problem-solving, and strategic growth skills
- Drive renewals, reduce churn and upsell where appropriate within assigned account base
- Act as a trusted advisor, maintain regular communication with customers
- Generate and qualify leads through networking, cold-calling, and inbound marketing efforts
- Negotiate and close deals to meet and exceed revenue targets
- Conduct virtual and in-person meetings with clients to establish relationships and drive new opportunities into pipeline
- Manage pipeline via Salesforce
- Provide training, resources, and best practices to maximize adoption
- Address customer concerns and challenges proactively to drive future retention and growth
- Achieve individual revenue targets
- Gather customer feedback to enhance new product development
- Drive renewals and reduce churn ensuring customers see value in product offering
- Advocate for customers internally by work with product, support and marketing teams
- Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
- Stay up-to-date on Dow Jones suite of enterprise subscription solutions
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities and between 2019 and 2024, doubled its digital subscription base from 2.43 million to 4.86 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Theater District, New York, NY
Leadership
Almar Latour
(CEO, not founder)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Dow Jones