Support Engineer, Replit

• Fluency in written and spoken English
• Prior experience in software development or systems engineering
• Demonstrated experience building applications with Javascript, Python, or similar languages

Desirable

• As a Support Engineer you are at the forefront of helping those developers create
• In a given day you’ll help folks with all sorts of things ranging from general Replit usage questions, identifying and debugging issues on the platform, interacting with our community on our forum, and helping to build and maintain the tools we use
• You will work on a small team of other support specialists and engineers from across North America. The role reports to the Head of Support
• Examples of what you could do:
• Keep users in the flow of building by bringing our AI assistant, Ghostwriter, to the Workspace
• Deeply integrate AI features into the core editor, like our Ghostwriter code completion feature
• Push the future of open source editors by integrating and contributing to CodeMirror 6
• Work closely with designers to ship newBret Victor-inspired feedback mechanisms
• Work directly with Replit customers via support tickets to solve product issues, bugs, and provide technical guidance
• Work in collaboration with our community team to foster healthy technical discussion on our official forum
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
• Directly contribute to and maintain the infrastructure powering our docs at https://docs.replit.com
• Lead customer-facing communications for outages and incidents
• Look for, lead, and ship improvements to how the support team operates
• Help on-board new members of the support team