Senior Program Manager, eBay
Seller Experience
$126.8-187.6k
Office located in San Jose, CA
Leading online marketplace
Job no longer available
Leading online marketplace
1001+ employees
Job no longer available
$126.8-187.6k
Office located in San Jose, CA
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- We are looking for experienced individuals who have led complex, global, multi-product portfolios to launch, with proven ability to effectively work in a complex enterprise environment
- This role requires a strong technical background and understanding of agile product development practices for complex products at a global scale
- 5+ years of experience in program management of highly complex products at a global scale; deep expertise in customer focused product management and product development lifecycle. Experience with online marketplaces and eCommerce platforms preferred
- Proven examples managing multiple complex, multi-phase strategic products in parallel with the ability to manage matrix teams in a global context to success delivery and excellence
- Deep understanding of the product development lifecycle from planning through deployment; experience leveraging test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams is desirable
- Experience establishing and leading teams through multi-disciplinary relationships, including product management, engineering, design and partner program management functions. Examples of cultivating collaboration, strategic alignment and coordinated planning and execution across multiple functions
- Expert level communication skills and effective story-teller; experience using both analytics and financial targets to express timelines and impacts. Ability to represent work to senior leadership and frame discussions to gain valuable feedback
- Must have a passion for our sellers and the relentless drive to improve experiences for our sellers, influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development
- College degree or equivalent
What the job involves
- This role focuses on one of the critical pillars within our Seller Experience product initiative, leading the execution of Listing and Inventory projects across multiple platforms and internal/external teams across eBay
- Drive delivery of end-to-end complex products & initiatives. Lead, track and be accountable for the end-to-end cross functional management and execution of a portfolio of initiatives across the Seller Experience product & engineering organization at eBay
- Establish a reliable and visible cadence for product reviews, decision-making, and prioritization
- Create accountability & clarity among senior leaders & teams. Be a key partner and voice for the Seller Experience organization, ensuring we have aligned strategy, detailed and sequenced execution, and on-time delivery against roadmaps
- Proactively create transparency between the Seller Experience organization and key partners on the product portfolio. Clearly and succinctly communicate timelines/delays, launches and issues
- Proactively manage blockers & risks. Partner with product, engineering, and design partners to drive decisions, assess risks and make tradeoffs, clearly communicating the "why" behind decisions using data and sometimes imperfect information
- Actively engage key business and technology portfolio partners to ensure opportunities, risks and issues are understood and addressed. Foster accountability of cross-functional team leads to resolve project issues and ensure project success
- Obsessively partner & collaborate. Find an ultimate balance between influencing decision-making, solving problems and driving delivery of plans. Build key partnerships within and outside of the core product; evangelize and communicate work in flight and upcoming launches
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
Salary benchmarks
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