Solutions Engineer, Twilio
French or Italian Speaker
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 3-5 years Previous experience working in the Contact Center and Telecom space
- At least 5 years in a technical Pre-sales role in Enterprise space or commensurate experience
- Deep understanding of building with REST APIs
- Solid understanding of voice protocols and SIP implementations
- Hands on experience with web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
- Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
- High-energy, passionate and creative problem solver with know-how to get things done approach and the ability to lead others to success
- Excellent communicator and presenter able to gain audience confidence at an executive level
- Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Flex and industry partner platforms
- Strong knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
- Knowledge of Italian OR French language required
- Approximately 35% travel is anticipated
What the job involves
- A Contact Center Senior Solutions Engineer is an experienced sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts
- The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions
- Work alongside Twilio Flex Account Executives, other Twilio SEs, Professional Services and Twilio Partners as needed through the pre-sales process, to strategize and plan for deal success
- Build and present powerful and complex product demos to help showcase the capabilities of Twilio Flex with relevant CRM and other enterprise integrations
- Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the EMEA region
- Bring your deep Flex expertise to help enable customers to learn about our new products and technologies
- Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
- Build trusted technical advisor relationships with Twilio Partners across EMEA to help upskills our partner network in delivering successful wins
- Coach and mentor other Flex Solutions Engineers and leverage your deep expertise in Flex and contact center to provide support on other opportunities within the team
- Support and assist with customer hackathons
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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