Customer Experience Team Lead, KatKin

Salary not provided
Mid and Senior level
London

3-5 days a week in office

KatKin

Cat health

Open for applications

KatKin

Cat health

101-200 employees

B2CFoodPets

Open for applications

Salary not provided
Mid and Senior level
London

3-5 days a week in office

101-200 employees

B2CFoodPets

Company mission

To build a world-leading personalised nutrition and wellness brand for cats and their parents.

Company mission

To build a world-leading personalised nutrition and wellness brand for cats and their parents.

Top investors

Few candidates hear
back within 2 weeks

49% female employees

46% employee growth in 12 months

Our take

Global cat food spend is a $34 billion market and the fastest-growing segment within pet food. $8bn of this is premium spend and it's increasing 1% year-on-year. This is driven by both the humanisation of pets and owners' own desire for fresh, all-natural foods. Despite the rise of fresh pet food, particularly is the US where the concept is well proven by NomNomNow, Farmer's Dog and MyOllie, cats have been left behind by new entrants. This is nothing new - cats continue to be the industry underdog as legacy FMCG companies have never formulated cat food for cats as obligate carnivores despite it being an absolute biological necessity.

KatKin aims to revolutionise how parents feed cats by bringing fresh, personalised, and species-appropriate nutrition to market. It's doing this through world-leading expertise, using technology for in-house production and personalisation, to offer the best possible food for every cat and its parents.

All KatKin recipes are expertly formulated for cats, complete and balanced, and made using only the finest, human-grade ingredients. The daily meals are individually portioned and steam-cooked in KatKin's London kitchen.

All the recipes are formulated by Dr. Justin Shmalberg, the Chief Nutrition Officer at Katkin - a world-leading veterinary nutritionist and a passionate advocate for fresh food for pets. The brand celebrates cats as companions at the heart of the home, and while it's laser-focused on its core food proposition, the company is using 2023 Series A funding to create personalised health plans for cats and invest in scientific research into cat nutrition.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Benefits

  • Competitive salary and a MacBook
  • Career defining opportunity in being instrumental to scaling our brand, fast
  • 25 days holiday every year plus your birthday off
  • Discount for KatKin fresh meals
  • AXA Health Insurance including optical and dental
  • Yearly personal development budget
  • Company pension

Funding (last 2 of 4 rounds)

Aug 2022

$22.9m

SERIES A

Oct 2020

$5.7m

SEED

Total funding: $30.6m

This company has top investors

Leadership

Brett O'Farrell

(Co-Founder)

Previously Supervisor and Chartered Accountant at KPMG for 3 years and Investment Manager at Schroder Adveq for 2 years. Also previously a Venture Partner at Blossom Capital.

Nikki O'Farrell

(Co-Founder)

Previously Sales Executive at Mark 1 Media for 1 year and Account Manager at The Hardy Boys for 3 years.

Job (1)

All locations

Sales & Account Management