Support Analyst, keboola
Data operating system
Job no longer available
Data operating system
21-100 employees
Job no longer available
21-100 employees
Company mission
To help companies create and ship better data projects faster.
Role
Who you are
- B2B or B2C Customer Support experience or previous Keboola user experience. A strong preference for those with experience supporting business users in a cloud environment
- Ability to solve problems and get to the core of the issue. General knowledge of cloud technologies (ex: AWS, Azure, Google Cloud). Technical aptitude and a passion for learning about new emerging technologies
- Daily working experience with Salesforce, Jira, Zendesk, Google products, Slack, Zoom, etc
- Must be able to adjust work hours as needed to accommodate our global customer base (Europe and North America). We are a 24 x 7x 365 operation so evening, weekend, and some holiday work will be required
- This role will require a sound understanding of Incident Management practices and the ability to deliver against the established SLAs on the response and resolution of tickets along with the ability to strategically improve and build upon the established practices
- The successful Analyst must possess a passion for troubleshooting anomalies identified within the solution landscape and vetting out the root cause, take ownership to continuously improve existing processes and practices, possess a hunger to grow and learn through daily activities along with reaching beyond their comfort zone to build knowledge and experience
What the job involves
- Provide 1st Level support to issues logged into our support system while working effectively on multiple support tickets simultaneously and prioritize to meet the needs of the team
- Provide troubleshooting and documentation of case details
- Assist in the creation of support and knowledge base articles for our Customers
- Continuous learning and developing a mastery of our SaaS platform and cloud technologies
- Resolve 60%+ of tickets without needing to consult other people/teams
- Collaborate with Business stakeholders, Professional Services, Developers, Product Manager, Solution Architects, and Customer Success/Account Managers
Our take
Prague-based Keboola is a data operating system that enables customers to automate business actions and produce value in the process. The platform, which creates bespoke solutions for individual clients, delivers an end-to-end infrastructure for businesses of any size.
Keboola integrates the entire data stack and automates all operations, thereby reducing maintenance and management friction. Not only does this cut down on the need for data specialists in every business department, but it empowers customers to focus on turning data into business intelligence.
Currently with clients including RBI, Mail Group and ProductBoard, Keboola is expecting to significantly grow its revenue. This seems likely as the company will invest 2023 funding into accelerating growth in Europe and North America.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2023
$32m
SERIES A
Nov 2022
$4.5m
SEED
Total funding: $36.5m
Company benefits
- Bonuses and Stock options
- Generous paid vacation time
- Cool offices in the heart of Holesovice in Prague
- We are a company born in the cloud means we are relatively location independent. Want to take an extra-long trip while working on the beach (or forest, or desert?), go ahead - make sure to send us a postcard
- No set office hours and flexible work environment
Company HQ
Holešovice, Prague
Leadership
Petr Simecek
(Founder)Previously founded OpenBrand.com and served as CTO for 1M New Media Agency.
Milan Veverka
(Co-Founder)Previously acted as Vice President of Products & Engineering for Disc Go Technologies, a freelance Product Development Consultant, and as Director of Operations for Prvni multimedialni.
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